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How does the invoicing and payment work?
How does the invoicing and payment work?

Invoicing and billing of our Presence Management and Review Management solution

Partoo avatar
Written by Partoo
Updated over a week ago

This article only concerns companies with less than 10 establishments that have subscribed to one of our Presence Management or Review Management services.

How do I find my invoices?

  • Go to the configuration of your account, then click on "Billing". You can filter by month and/or year, and then click on the button at the right 📩 to download your invoices

  • You can also find your invoice in your mailbox: type the subject "Partoo Invoice" in the search bar and you should find your invoices.

Methods of payment:

Monthly payment:

  • You will receive a first invoice at the time of your subscription and then an invoice each month on the date of your subscription.

  • You are debited 2 working days after the beginning of your subscription.

  • The commitment is for 1 year with tacit renewal.

Example: You subscribe on 4 September, you will receive your first invoice the same day and will be debited on 6 September, then 6 October.

Please note: bank transfers are not permitted at Partoo.

Invoicing address :

  • You will receive your invoices at the e-mail address with which you registered. Remember to look in your spam if you can't find it.

  • To change your billing e-mail address, please send a request to

What happens in case of insufficient funds at the time of payment?

If your payment does not go through due to insufficient funds in your account, we will be informed and will contact you within 30 days of your non-payment. We will agree on a date to restart a direct debit. If we do not hear from you, we will suspend your subscription.

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