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We are sorry to hear that you are considering leaving us. To ensure your request is processed promptly and in accordance with your contractual conditions, here is the procedure to follow depending on your situation.
General case: You want to terminate your subscription
To formalize your request, you must fill out our official termination form.
• Step 1: Complete the online form corresponding to your region:
Termination form (France) 🇫🇷
• Step 2: Make sure to provide the primary email address associated with your Partoo account to avoid any processing delays.
• Step 3: You will receive an automatic acknowledgment of receipt by email.
Once the form is completed, you will receive an acknowledgment confirming its successful receipt. Your account manager will contact you directly before the anniversary date of your Contract. Processing times may vary depending on the volume of requests, so we thank you in advance for your patience until they get in touch.
Important reminder: In accordance with our General Terms and Conditions of Sale (CGV), your request must be submitted at least 30 days before the anniversary date of your Contract.
Special cases: Business closure or cessation of activity
If you need to end your subscription due to a permanent closure or cessation of your company's activity, the Contract can be terminated immediately, without waiting for the anniversary date.
For this, you must provide an official proof.
Accepted documents and validity conditions:
De-registration document or SIRET status (societe.com / Pappers).
The official date of de-registration/cessation must fall within the period of your current subscription.
Minutes of dissolution or liquidation, which must be dated, signed, and stamped.
Official certificates (INSEE, URSSAF, Chamber of Commerce, chartered accountant). Only official and final documents.
Lease transfer deed. The transfer date must be specified (a simple promise of transfer is not accepted).
Documents not accepted: A simple screenshot of your closed Google listing, a Pôle emploi certificate, an email from you attesting the stop, or an end of rental lease do not constitute sufficient legal proof.
Cases of late requests (less than 30 days before the anniversary date)
If your request reaches us less than 30 days before the anniversary date of your Contract:
Your initial 12-month subscription is automatically renewed for a new 12-month period, in accordance with the CGV accepted at the time of your subscription.
Your termination request will be recorded, but it will take effect at the end of the renewed period.
Our support will send you a written summary specifying: the date of your request, the current anniversary date, and the effective end date of your Contract.
Cases of multi-Business accounts (Multi-POI)
If you manage several Business and their Contract anniversary dates differ:
You will need to fill out a termination form per Business.
Our teams will process each Business independently: those respecting the 30-day notice will be terminated at the upcoming anniversary date, while those late will be terminated at the end of the following period. You will receive a clear summary email consolidating the situation of each point of sale.
FAQs & Follow-up
Can I continue to use Partoo during the procedure? Yes. As long as your termination is not effective and your account is active, our teams continue to provide technical support and distribute your information.
To whom should I send my termination request? You do not need to send your termination request. Simply filling out the form is enough to notify us.
How soon will the account manager get back to me? Your account manager will contact you directly before the anniversary date of your Contract. Processing times may vary depending on the volume of requests, so we thank you in advance for your patience until they get in touch.
Did you find the answer to your question? 😞😐😃