Why am I receiving a reminder even though I have paid?
For a direct debit, bank processing takes 2 to 5 business days: a reminder may be sent in the meantime. If your payment has been made, you can ignore it.
For a transfer, there is a delay between your payment and its reconciliation in our accounting. Also, a payment may not be automatically linked to your account when the name of the transfer sender differs from the name of the billed company: this is the most common cause.
What do you need to send us?
1. The avis de virement or proof of payment (copy of the transaction).
2. The invoice number concerned (in the format F-YYYY…).
3. The name of the sender of the payment if it differs from that of your company.
Reply directly to the reminder email received, so the history stays in the same place.
What do we do next?
We check with our accounting and confirm receipt of payment within a week. If the payment remains missing, we ask you to verify with your bank that the amount has been debited.