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How do I reply to my reviews using Review Management from the mobile app?

Get a notification every time you receive a new review and respond directly from your smartphone

M
Written by Margaux
Updated over 2 weeks ago

Partoo's Review Management tool enables you to manage your Google, Facebook and TripAdvisor reviews centrally. You can access all your reviews via the Partoo mobile app, filter them by establishment and/or status (replied/not replied) and reply to them.

How do I reply to reviews?

  1. Get an alert for each new review: enable notifications to receive an alert on your smartphone as soon as you receive a new review

  2. Access my reviews: when you open the mobile app, you can access the review management interface directly. You’ll find all of the reviews you’ve received arranged in chronological order on this page.

  3. Filter my reviews (optional): you can filter your reviews to make them easier to manage. You can filter your reviews by location (if you manage several) and/or by status ('responded' = reviews to which you have already responded and 'not responded' = reviews to which you have not yet responded)

  4. Four ways to reply to reviews:

    • By writing the reply manually: Click on the review you want to respond to, write your reply, and press “Post a reply”.

    • Using response templates: To use templates, select the review you want to respond to and click the lightning icon to the left of the reply field. Click on a template to use it, edit it if needed, then press “Post a reply”.

    • With the help of AI: Click on the “AI Assistant” ✨ to generate reply suggestions using artificial intelligence.

    • Automatically: Enable automatic replies for the reviews you choose, with or without comments, and for positive, neutral, and/or negative feedback.

🚀 Our advice: be responsive

Whether positive or negative, a review should ideally be processed within 72 hours, and your responsiveness will show your customers that their review matters. We strongly recommend enabling notifications to receive an alert as soon as you get a new review (article).

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