Video Verification Troubleshooting & FAQs
Sébastien Blum avatar
Written by Sébastien Blum
Updated over a week ago

Some merchants need to verify their business via video upload.

Here are the best practices to help you go through this process:

My business doesn’t have a physical location, how can I complete verification via video upload?

  • The video should include the equipment you use for your business (such as a branded vehicle, branded marketing materials, the workspace, tools and equipment, business registration, invoices, utility bills or other documents with your business name).

I’ve already uploaded a video but the product is asking me to upload again. What should I do?

  • If you already uploaded a video but you’re being told to upload again then your video wasn’t accepted. Please make a new video and make sure it meets all of the requirements (consider adding more proof and more examples).

I made a video but it won’t upload. What should I do?

  • Please be patient and try uploading again. In many instances it will go through when you try again!

I have questions. How can I get help?

  • Merchants should always attempt the verification method available in the product before reaching out to support. There is not much assistance the team can provide unless a verification attempt has been made. You can get more information about video verification here.

What are the video requirements?

  • It must be one continuous video

  • Capture outside signs of your business location (if you have one). Examples include your street’s name, nearby businesses, or the area around your business.

  • Business or equipment. To show that your business is at this Google Maps location, capture your operations. Examples include stock for sale, branded equipment, marketing materials, and tools you use to serve your customers.

  • Proof of management. To show that you’re authorized to represent your business, capture your access to employee-only items or areas. Examples include a cash register, kitchen, storage room, or non-sensitive business documents. You can also use your keys to open your facility.

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