Partoo's Feedback Management tool is a customer satisfaction measurement tool. It enables you to collect customer opinions via personalised surveys, respond to them and measure customer satisfaction.
Improve customer satisfaction
Collect your customers' opinions via personalised surveys and centralise the responses on your interface.
Engage effectively with your customers from the centralised interface: retain your satisfied customers while replying to your critics by email. These responses can be written :
manually ;
from AI-generated suggestions.
Measure customer satisfaction using relevant KPIs: your NPS score (Net Promoter Score), several CSAT scores (Customer Satisfaction). Involve your local teams and compare the results for each of your businesses.
What is the impact of Feedback Management?
Thanks to Feedback Management, make customer satisfaction the cornerstone of your business:
Get a complete and accurate picture of the customer experience. Your customers can provide feedback quickly and conveniently, encouraging greater participation and real-time feedback.
Show you care by providing your customers with an effective, personalised response. This proactive approach builds customer trust and loyalty, while reducing the risk of customer disengagement or loss.
Use analytics to track customer satisfaction, identify recurring reasons for customer satisfaction or dissatisfaction and take appropriate, proactive action in response.
Feedback Management plays an essential role in building solid and lasting customer relationships.
If you would like to find out more about best practice in managing your feedback, please click on the button below!