Our Review Management solution allows you to manage reviews of your establishments across 3 key platforms, namely Google Business Profile, Facebook, and TripAdvisor, via your Partoo interface. Click here to find out why it is essential to monitor and reply to your reviews to boost both your visibility and customer satisfaction levels.
1. Google reviews
Google reviews are reviews posted by Google or Google Maps users, as shown below:
Google reviews have become increasingly important in recent years in terms of both reputation and natural referencing. The main issue today is ‘review verification’, to which Google has responded by introducing the ‘Local Guide’ status.
2. Facebook reviews
Reviews posted by Internet-users are one of the most immediately visible sources of information, and Facebook reviews are no exception.
Monitoring and replying to Facebook reviews is as important as replying to messages; after all, let's not forget that this platform is first and foremost a social network!
Furthermore, if your establishment's page has been validated by Facebook, its rating can be linked to its Google page and appear in search results.
3. TripAdvisor reviews
Tripadvisor is an essential platform for any establishment that attracts any sort of tourist clientèle. Reviews lie at the heart of their strategy, and replying to them is extremely important.