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The Review Management solution includes notifications and reports sent by email to solution users.
There are 4 types of notifications & reports:
Daily reports
Weekly reports
Monthly reports
Negative review notifications
📱 On the Partoo mobile app (and only on the mobile app), you can also receive push notifications as soon as a new review is posted!
Who receives the Review Management reports?
Each Partoo user managing locations subscribed to Review Management can receive reports for the locations they administer.
Which reviews are included in the Review Management reports?
Review Management reports cover reviews left by your customers on Google, Facebook, and Tripadvisor.
What do the Review Management reports contain?
Weekly and monthly reports
Weekly and monthly Review Management reports inform you about:
Your new reviews received during the period
Your average rating during the period
The number of "at risk" reviews received during the period
Daily reports
You can configure daily reports (see next paragraph) so they only include reviews you want to prioritize for handling or monitoring.
You can choose:
The platforms included in daily reports: Google, Facebook, and/or TripAdvisor.
The types of reviews (positive, negative, or neutral) included in daily reports.
The reports will therefore contain information on the reviews you have indicated you want to prioritize.
Email notifications upon receiving a negative review
You can receive an email notification as soon as you get a negative review.
These notifications alert you so you can quickly respond to negative reviews from your users.
The email includes the reviewer's name, rating, review, and a button that redirects you to your Partoo account to respond to the review.
How to configure Review Management reports?
Review Management reports can be managed from your Partoo account settings:
Click the avatar at the top right of your page.
Select "Settings", then "General", and finally "Notifications"
Choose which reports to activate or deactivate by clicking the button next to the corresponding report.
Configure daily reports by sliding the cursor to select the type(s) of reviews you want to monitor daily, and also select the platforms you want to track.
Click Save