If you’ve subscribed to Review Management+, the premium version of Review Management, you have access to 4 AI-powered features designed to enhance your customer understanding, optimize your replies, and strengthen your online reputation.
In this article, learn how to set up and use these features.
1. Define automatic tagging
AI automatically categorizes your reviews (by theme, sentiment, etc.) for deep analysis and a better understanding of your customers’ expectations—no manual intervention required.
Go to Settings ⚙️
Open “Reviews,” then the “Tags” tab, and click “Auto Tags”
Switch the automatic tagging feature from “Paused” to “Active”
Select the tags you want to use:
Predefined and recommended tags by Partoo (in blue): tested by our teams and automatically translated in the interface based on the user’s language.
Custom tags (in orange): you can create tags tailored to your specific industry.
If you choose to add your own tags, avoid using abbreviations or overly technical terms. Instead, opt for neutral, easy-to-understand language.
Please note that custom tags are not translated automatically — you will need to enter them directly in the language you want all users to see.
Set the maximum number of tags per review (we recommend no more than three for optimal analysis)
Click “Save.”
2. Enable retroactive tagging
Apply the AI‑driven tagging system to up to 24 months of past reviews, so you never lose insights from your historical data.
Once your automatic tags are configured, here’s how to enable retroactive tagging:
In Settings ⚙️, under the “Tags” tab, click “Retroactivity”
Select the locations on which to apply retroactive tagging
Choose whether to keep or replace existing tags
Click “Start Retroactive Tagging”
Enter your email address and confirm
The process can take up to 24 hours; you’ll be notified by email when it’s complete
You may run retroactive tagging up to three times
3. Customize your AI agent’s prompt
With Review Management +, you can take it a step further by customizing your AI agent’s prompt so that it adopts your tone and communication style when responding to your customers.
There is one prerequisite before proceeding with prompt customization: first use the AI suggestions for several weeks to identify areas for improvement
Then if you want, contact your account manager to customize the prompt
4. Set up auto‑responses for reviews without comments with Review Management +
With Review Management +, you can set up multiple customized auto‑reply rules.
For example, you can tailor one auto‑reply for a specific geographic area and another for a specific type of establishment.
From the Reviews page, go to Settings ⚙️
Click “Auto Replies,” then choose “Reviews without Comments”
Click “Create New Rule”
Specify whether the rule applies to a single establishment, a group of establishments, or the entire organization
Select the review types (positive, negative, neutral) to which the rule applies
Choose the reply templates to use automatically
Click “Save”
Repeat as needed to create multiple rules.
5. Master the activation of Review Management+
Review Management + is enabled for your entire organization; you cannot disable it for individual establishment.
Premium features cannot be toggled on or off individually, but you simply choose not to configure any feature you do not wish to use.
This article describes the core features of Review Management +, not every possible action available in the interface 🤓. If you need a feature not listed here, just ask us!