Want to know how to remove a review from Google My Business?
Generally speaking, it is not possible to delete a negative review without good reason. There are, however, certain cases, in which it might be possible to have a review removed from your establishment’s listing, including the following:
If the owner or name of the establishment has changed since the review was posted: you can delete the listing and create a new one, but you will lose the accumulated natural referencing.
If there has been a change of owner but the establishment still has the same name and phone number, for example: you will need to contact the teams at Google and provide evidence of the change of ownership in order to have the review deleted: this is a tedious process and the outcome is not guaranteed.
If a review is inappropriate and you want to report it: the teams at Google will then assess the reported review, which can take several days
Before reporting a review, bear in mind that an inappropriate review is one that doesn't comply with Google's policies, not one that you disagree with or don't like. Google does not take sides when a merchant and a customer disagree on something.
Remember to respond to the review in any case, as it is an opportunity to win back the dissatisfied customer and/or to show potential visitors to your establishment that you are willing to listen.
Report a review in your account
On a computer:
Log in to Google My Business.
If you have several establishments, click on the one to which the review relates (1)
Click on ‘Reviews’ in the left-hand menu (2)
Find the review you wish to report. Next, click on the three-dot menu (3), then click Report as inappropriate (4).
On a mobile phone:
Open the Google My Business app
Click ‘Manage reviews’ (1)
Find the review you wish to report and click on it (2)
Click on the three little dots to the top right of the screen (3)
Click ‘Report this review’ (4)
Even if a review contravenes Google's guidelines, it may be the case that one report alone is not enough to have a review removed, and that several reports have to be submitted.
If you are a Partoo customer, please don't hesitate to ask us for help by clicking on the little blue bubble at the bottom right of the screen!