My direct debit was refused
We send you a secure link to update your payment method. Once the card or mandate is updated, we retry the direct debit.
You will then automatically receive the paid invoice by email.
I was charged twice in the month
This happens when a direct debit from the previous month failed: it is processed together with the current month's. Both correspond to two different months.
How do I change my card or bank account?
Updates can only be made via the secure link we send: it is not possible from your Partoo account. You can find this link in every invoice or reminder email, or request it again at billing@partoo.fr.
Can I receive the link at another address?
Yes, please provide us with the desired address.