The Analytics interface included allows you to track and measure your E-Reputation in detail to take concrete steps to improve your customers' in-store experience.
Go to the tab Analytics and then click on Reviews to see them.
The following is a list of the information you will find on this page (details of each element can be found later in the article):
Filters by establishment and date
Filter by keyword(s)
Total number of reviews submitted for the selected establishments and comparison with the filtered period
Total processing rate for the selected establishments and comparison with the filtered period and the average response time
Overall average rating for the selected establishments and comparison with the filtered period
Breakdown of reviews into three categories: Satisfied, Neutral and Dissatisfied
Progression of reviews over the period in question, including changes in the number of reviews and the average (a filter allows you to switch from number to average)
Tracking the number of reviews
The section My reviews shows the total number of reviews (the orange number to the right) on the selected business profiles, as well as the number of reviews received during the selected period of time (the blue number to the left).
If no date is selected, the period selected by default will comprise the previous 6 months. This period will apply as well to all the other categories on this page.
Tracking the treatment rate & the average time reply
The treatment rate shows the amount of reviews that have been replied to in total and during the selected period.
The average time reply represents the average time it takes for the owner to reply to a review.
Tracking the average score & the distribution of reviews
This section compares the total average score and the average score over the selected period of time .
We can see all the reviews divided in 3 groups:
Satisfied: score over 4 (in green)
Neutral: score between 3 and 3,99 (in yellow)
Dissatisfied: score under 3 (in red)
Put the mouse over the different colours and the percentage of reviews associated to that colour will come up in the center of the circle.
Tracking the number of reviews & the average score
The graph at the bottom displays by default the evolution of the number of reviews received during the selected period of time.
Likewise, you can view the evolution of cumulated reviews on the profiles (received reviews + reviews already present) by clicking on Cumulated reviews at the bottom.
If you want to study the evolution of the average score, click on Average score.
You can choose how to display the intervals on the graph: by day, by week, by month or by year
If, after viewing your statistics, you decide you want to boost your e-reputation, check out the Review Booster by clicking on the button below!