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How to correct establishments with the status "To be configured"?
How to correct establishments with the status "To be configured"?
Clara Demetz avatar
Written by Clara Demetz
Updated over a week ago

View and correct businesses “To be configured” from Partoo and improve the visibility of your establishments

What is the status “to be configured” ?

"To be configured" is a status visible on the “Listing” tab under the page “Presence”. It indicates that the business/establishment associated with this status requires an intervention/action from the user to finalize the distribution/diffusion: add information needed for the platform, link an account, etc.

This status is represented on the application by an orange exclamation point, visible on the broadcast page and on the tabs of the editing interface.

Refer to this article to know more about the different types of statuses available on the listings tab.

How to correct the establishments with the status "To be configured"?

If you manage several establishments :

  • Go to the listings tab and click on a partner which requires configurations

  • The list of establishments requiring configuration will appear under the partner.

If you manage one establishment :

  • Go to the listings tab; platforms that require configuration are directly visible on the page.

What types of configurations are required?

There are three types of configurations required:

1 - Connection required: Represented by the message "Connect".

In order to be able to update the information in your Google Business Profile and Facebook account from the Partoo platform, it is necessary to link these profiles to your Partoo account:

  • Click on the "Connect" button at the end of the line for the establishment concerned

  • Then search for the establishment to connect to Google or Facebook

  • Click on "Connect".

  • Search for the Google Business Profile or Facebook page for the establishment on Partoo and select it.

  • Then click on "Connect and update".

If you don't find the corresponding file, please contact us by clicking on the blue bubble at the bottom right.

To learn more about connecting your Google Business Profile to Partoo, click here and for Facebook, click here.

2 - Configurations required by Partoo: Represented by the "?" icon.

In this case, you don't have to do anything, the system requirements will be corrected within a week. If this is not the case, contact our team by clicking on the blue bubble at the bottom right.

3 - Missing or wrong information: Represented by the icon "🖊 ".

This sign means that the information required to broadcast about the partner is missing or erroneous.

  • Click on pen next to the establishment concerned

  • You are then redirected to the page where you can edit your information

  • The fields to be configured appear in orange on the interface and the tabs containing a field to be configured appear with an orange "!" icon

  • Complete/ correct these orange fields and check all the tabs to make sure you haven't forgotten anything.

  • Click on "Save".

If you have any questions or if you want to learn more, do not hesitate to contact us by clicking on the small blue bubble at the bottom right of this page!

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