This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
To fully configure the reception of messages received on various channels (Facebook, Instagram, Webchat), we need some information to comply with the Règlement général sur la protection des données (RGPD).
You have 2 options:
You can directly provide us with the URL link to your own politique de confidentialité.
If you do not have one, then you must provide us with some information which we detail in the rest of the article.
What information should be provided if you do not have a politique de confidentialité URL?
If you do not have a politique de confidentialité URL, here is the list of information to share with us:
Company name
Head office address
Head office postal code
Head office city
SIRET number
Full name of the personal data referent (DPO)
The email address to be used by your clients/prospects to exercise their right to object or for any questions related to the collection, access, rectification, or processing of their personal data
The postal address to be used by your clients/prospects to exercise their right to object or for any questions related to the collection, access, rectification, or processing of their personal data
If you process sensitive data, you can indicate this to us so that we can activate the consent request by message before starting a conversation with a client.
If you have questions about data protection and the list of information to provide us, do not hesitate to contact your customer success or contact us directly via the blue bubble at the bottom right of your screen.