Support team

Sébastien Blum

Alessia Francia

Clara Demetz

Centralize and respond to messages sent by your customers and prospects

Messages

Centralize and reply to messages sent by your customers and prospects directly with Partoo.

How to reply to messages with Partoo?

Edit your chat hours and your welcome and offline messages from your account.

How do I edit my chat hours and my welcome and offline messages?

How to activate web notifications to be alerted as soon as a message is received?

Create your own response templates to reply to your messages on Partoo.

How to create reply templates for Messages from Partoo?

Thanks to conversation starters you can begin every chat with the answers to the FAQs.

Welcome messages, offline messages and conversation starters: how to set up Automatic Messages

How to assign a conversation to another user?

How to configure Google business messages' Welcome and Offline messages ?

What data protection data do I need to provide to set up the Messages?

Marzia Chiriatti

All about Google Business Messages

Activate this feature to receive your Facebook messages on Partoo

How do I connect my Facebook Messenger to my Partoo account?

Allow your customers to easily contact you via your Facebook page

How can I activate Facebook Messenger on my establishment's Facebook page?

How do I modify the title on the action button on my establishment's Facebook page?

All about Facebook Messenger 

Create an Instagram account for your business and make it easy for your customers to contact you.

How do I create an Instragram account?

It is essential to have a professional Instagram account to connect it to your Facebook page.

How do I turn a personal Instagram account into a professional account?

How do I allow access to messages from my Instagram account?

Connecting your Instagram account to Facebook is a necessary step for managing your social media through Partoo.

How to associate your Instagram account with a Facebook page

All about Instagram Direct 

How and where to share my WhatsApp Business account?

Set-up of WhatsApp to receive your messages on Partoo

Redirect WhatsApp conversations to the right location within your network.

How to enable Local Routing for WhatsApp messages

Find answers and get help from Intercom Support and Community Experts

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