Support team

Regardless of the channel your customers use to contact you (i.e. WhatsApp, Facebook, Instagram, or your website) responding quickly to messages is essential.

Best practices for replying to customer messages

Margaux

Alessia Francia

Ambre Chinchio

Centralize and respond to messages sent by your customers and prospects

Messages

What data protection data do I need to provide to set up the Messages?

Pauline Brizard

All about Google Business Messages

Activate this feature to receive your Facebook messages on Partoo

How do I connect my Facebook Messenger to my Partoo account?

Allow your customers to easily contact you via your Facebook page

How can I activate Facebook Messenger on my establishment's Facebook page?

How do I modify the title on the action button on my establishment's Facebook page?

Clara Demetz

All about Facebook Messenger 

Create an Instagram account for your business and make it easy for your customers to contact you.

How do I create an Instragram account?

It is essential to have a professional Instagram account to connect it to your Facebook page.

How do I turn a personal Instagram account into a professional account?

How do I allow access to messages from my Instagram account?

Connecting your Instagram account to Facebook is a necessary step for managing your social media through Partoo.

How to associate your Instagram account with a Facebook page

Lucie Bréhaut

All about Instagram Direct 

Visite guidée

À propos

Blog

Développer ma présence en ligne

About us

Develop my online presence

What’s new

Tariffe

A proposito di noi

Sviluppare la mia presenza online

Preços

Sobre nós

Gerir as opiniões do Google

Tarifas

Sobre nosotros

Mejorar mi presencia en línea

Nouveautés

Nous rejoindre

Webinaires & événements

Maîtriser ma réputation en ligne

Join us

Pricing

2025 Barometer (Europe)

Master my online reputation

Novità

Unisciti a noi

Webinar ed eventi

Ottimizzare la mia reputazione online

Testemunhos de clientes

Trabalha connosco

Webinars e eventos

Google Business Profile

Testimonios de clientes

Trabaja con nosotros

Webinars y eventos

Optimizar mi reputación digital

Tarifs

Espace Presse

Podcast Marketing Stories

Gérez mes avis clients sur Google

Newsroom

Testimonials

2025 Barometer (Middle East)

Manage my Google reviews

Area stampa

Barometro 2025

Gestire le recensioni su Google

Novidades

Espaço de Imprensa

Barómetro 2025

Store locator

Novedades

Espacio de prensa

Barómetro 2025 (España)

Gestionar mis reseñas de Google

Témoignages

Distinctions

S’abonner à la newsletter

Commerce conversationnel

Awards

Subscribe to the newsletter

Conversational commerce

Riconoscimenti

Iscriviti alla newsletter

Commercio conversazionale

Reconhecimentos 

Subscrever a newsletter 

Reconocimientos

Barómetro 2025 (LatAm)

Comercio conversacional

Partenaires TPE/PME

Mentions légales

Google My Business

Legal mentions

Informazioni legali

Informações legais

Información legal

Suscribirse a la newsletter

Partenaires Enseignes

Politique de confidentialité

WhatsApp Business

Privacy Policy

Informativa sulla privacy

Política de Privacidade 

Política de privacidad

Politique de cookies

Store Locator

Cookie policy

Politica dei Cookie

Partoo

Contact us

Company

Resources

How-to guides

Main site

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.