Support team

Regardless of the channel your customers use to contact you (i.e. WhatsApp, Facebook, Instagram, or your website) responding quickly to messages is essential.

Best practices for replying to customer messages

Margaux

Alessia Francia

Ambre Chinchio

Centralize and respond to messages sent by your customers and prospects

Messages

Centralize and reply to messages sent by your customers and prospects directly with Partoo.

How to reply to messages with Partoo?

Edit your chat hours and your welcome and offline messages from your account.

How do I edit my chat hours and my welcome and offline messages?

How to activate web notifications to be alerted as soon as a message is received?

Create your own response templates to reply to your messages on Partoo.

How to create reply templates for Messages from Partoo?

Thanks to conversation starters you can begin every chat with the answers to the FAQs.

Welcome messages, offline messages and conversation starters: how to set up Automatic Messages

How to assign a conversation to another user?

Clara Demetz

What data protection data do I need to provide to set up the Messages?

Pauline Brizard

All about Google Business Messages

Activate this feature to receive your Facebook messages on Partoo

How do I connect my Facebook Messenger to my Partoo account?

Allow your customers to easily contact you via your Facebook page

How can I activate Facebook Messenger on my establishment's Facebook page?

How do I modify the title on the action button on my establishment's Facebook page?

All about Facebook Messenger 

Create an Instagram account for your business and make it easy for your customers to contact you.

How do I create an Instragram account?

It is essential to have a professional Instagram account to connect it to your Facebook page.

How do I turn a personal Instagram account into a professional account?

How do I allow access to messages from my Instagram account?

Connecting your Instagram account to Facebook is a necessary step for managing your social media through Partoo.

How to associate your Instagram account with a Facebook page

Lucie Bréhaut

All about Instagram Direct 

How and where to share my WhatsApp Business account?

Set-up of WhatsApp to receive your messages on Partoo

Redirect WhatsApp conversations to the right location in your network.

How to set up local redirection for WhatsApp messages?

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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