Begin all conversations with the answers to the most frequent questions.
How to configure the conversation starters?
Follow these steps to set up the conversation starters:
Go to your settings and then to the "Conversation Starters" tab
Select the point of sale for which you want to activate the conversation starters
Enter between 1 and 3 conversation topics for which you want to automate the response:
Creation: create a new topic by clicking on "Add a topic" at the bottom left. If the button is greyed out, it means that you have reached the maximum number of topics (3). For each one, enter the title as it will be proposed to customers (e.g. "Menu?", "Make an appointment") and the message to be sent automatically when the topic is chosen. Click on "Save" to save your topic. [Note: the topic's title must have less than 20 characters to make sure it is readable.
Tags: you can add tags by clicking on the "＠ Add a tag" button. These tags allow you to retrieve information already entered in Partoo and are automatically updated if you change this information.
Edit: edit an existing topic by clicking on the pencil icon ✏️ on the right.
Delete: delete an existing topic by clicking on the bin icon 🗑️ on the right.
Organisation: rearrange the order of your topics by dragging them to the top or to the bottom.
Check that your conversation starters are set up as you wish using the preview on the right.
Save by clicking on the "Activate" button at the bottom of the page.
Main use cases of the conversation starters
Conversation starters have two main goals: automate the reply to FAQs and improve the conversion rate of customer conversations.
Here are the main user cases:
Useful information: integrate placeholders in your conversation starters to automatically show your company's name, address, website, telephone number, or opening hours in your answer. Add them by clicking on "@ Add a placeholder" at the top right of the edit field.
Product/service information: add links to your product or service pages in your conversation starters to redirect interested consumers correctly.
Order/reservation link: add links to your order or reservation pages in your conversation starters to redirect interested consumers correctly.
Service client: include a link to a contact form or the email of your customer support in your conversation starters to redirect consumers who have questions.
How to activate and manage conversation starters for several points of sale?
If you manage several points of sale and wish to apply the same conversation starters to all of them, contact our customer service or your dedicated Customer Success.