There are 3 types of automatic messages:
Welcome message: message automatically sent at the beginning of a conversation
Conversation starters: list of 5 questions at the beginning of a conversation that allows the user to get an instant response to their query
Offline message: message automatically sent at the beginning of a conversation outside of chat hours
How to configure the conversation starters?
Follow these steps to set up the conversation starters:
Go to your settings and then to the "Messages" tab
Click on "Create conversation starters"
Select the business(es) for which you want to activate the conversation starters
Type your welcome message and your offline message
If you want to add Conversation Starters, click on "Common topics of conversation"
Click on "Add a topic" (you can enter between 1 and 5 topics)
Enter the title of the topic: the title will pop up in the conversation and the user can click on it to get a response
Enter the associated response: this reply will be posted when the user clicks on the corresponding title. These responses can include tags ('Name of the business', 'address of the business', 'opening hours...') which will automatically be replaced with the data of the associated business when the response is sent to the user
Rearrange the Conversation Starters as you wish by clicking on the topics and dragging them up or down
You can edit (🖊️) or delete (🗑️) a topic by clicking on the corresponding icons
Check that your conversation starters are set up as you wish using the preview on the right. Then click on "Save and activate" when you are done!