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How to set up conversation starters?
How to set up conversation starters?

Thanks to conversation starters you can begin every chat with the answers to the FAQs.

Ambre Chinchio avatar
Written by Ambre Chinchio
Updated over a week ago

Begin all conversations with the answers to the most frequent questions.

Follow these steps to set up the conversation starters:

  1. Go to your settings and then to the "Conversation Starters" tab

  2. Select the point of sale for which you want to activate the conversation starters

  3. Enter between 1 and 3 conversation topics for which you want to automate the response:

    • Creation: create a new topic by clicking on "Add a topic" at the bottom left. If the button is greyed out, it means that you have reached the maximum number of topics (3). For each one, enter the title as it will be proposed to customers (e.g. "Menu?", "Make an appointment") and the message to be sent automatically when the topic is chosen. Click on "Save" to save your topic.

    • Tags: you can add tags by clicking on the "@ Add a tag" button. These tags allow you to retrieve information already entered in Partoo and are automatically updated if you change this information.

    • Edit: edit an existing topic by clicking on the pencil icon ✏️ on the right.

    • Delete: delete an existing topic by clicking on the bin icon 🗑️ on the right.

    • Organisation: rearrange the order of your topics by dragging them to the top or to the bottom.

  4. Check that your conversation starters are set up as you wish using the preview on the right.

  5. Save by clicking on the "Activate" button at the bottom of the page.

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