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Welcome messages, offline messages and conversation starters: how to set up Automatic Messages
Welcome messages, offline messages and conversation starters: how to set up Automatic Messages

Thanks to conversation starters you can begin every chat with the answers to the FAQs.

Ambre Chinchio avatar
Written by Ambre Chinchio
Updated over a week ago

There are 3 types of automatic messages:

  • Welcome message: message automatically sent at the beginning of a conversation

  • Conversation starters: list of 5 questions at the beginning of a conversation that allows the user to get an instant response to their query

  • Offline message: message automatically sent at the beginning of a conversation outside of chat hours

How to configure the conversation starters?

Follow these steps to set up the conversation starters:

  1. Go to your settings and then to the "Messages" tab

  2. Click on "Create conversation starters"

  3. Select the business(es) for which you want to activate the conversation starters

  4. Type your welcome message and your offline message

  5. If you want to add Conversation Starters, click on "Common topics of conversation"

  6. Click on "Add a topic" (you can enter between 1 and 5 topics)

    1. Enter the title of the topic: the title will pop up in the conversation and the user can click on it to get a response

    2. Enter the associated response: this reply will be posted when the user clicks on the corresponding title. These responses can include tags ('Name of the business', 'address of the business', 'opening hours...') which will automatically be replaced with the data of the associated business when the response is sent to the user

  7. Rearrange the Conversation Starters as you wish by clicking on the topics and dragging them up or down

  8. You can edit (🖊️) or delete (🗑️) a topic by clicking on the corresponding icons

Check that your conversation starters are set up as you wish using the preview on the right. Then click on "Save and activate" when you are done!

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