Once your WhatsApp account is set up on Partoo, all that is left is to share it with your customers to let them know that they can get in touch with you through this channel.
How do I inform my customers that they can contact me on WhatsApp?
Download the resources that allow your customers to contact you on whatsApp from your account settings. To do so:
Click on the ⚙️ button, then on 'Messages'
Click on WhatsApp in the left menu
Then, click on the WhatsApp account you want to share with your clients
You will now have access to these elements:
A shortcut to display your WhatsApp number on your Google Business Profiles
Your WhatsApp number
Your WhatsApp link which your customers can click on to open a conversation with you
Your QR code that your customers can scan to start a conversation with you
Where should I inform my clients that they can contact me on WhatsApp?
After accessing the items listed above, all you need to do is share them across your different communication channels.
These are some examples of communication channels where you can indicate to your customers that they can contact you via WhatsApp:
Physical channels
Sticker on the storefront or at the checkout: Print your QR code and stick it on the storefront or at the checkout of your business so that passersby can start a conversation with you on WhatsApp
QR code on your business card: Add your QR code to your business card so that your customers and potential clients can contact you via WhatsApp
QR code on your catalog or flyers: Add your QR code to your physical promotional materials to allow your customers and potential clientes to start a conversation with you
QR code on your goodies: Add your QR code to goodies such as magnets to allow your customers to interact with you
Digital channels
On Google Business Profile: You can add your WhatsApp number to your Google Business Profiles by following these steps:
Go to WhatsApp settings and select your WhatsApp account.
In the "On your Google listings" section, click on "Display WhatsApp."
Select the locations where you want to add your WhatsApp number.
Click "Confirm".
Once confirmed, the selected profiles will be automatically updated with your WhatsApp number as an attribute.
⚠️ For now, your WhatsApp number will only be visible in the back office of your Google Business Profile and will not yet appear on the public profile.
On Instagram:
Add your WhatsApp Business account to your Facebook page so that your followers and prospects can simply click on your page to start a conversation with you. The steps to follow are detailed in this WhatsApp Help Center article.
In posts and stories: Share your QR code and/or WhatsApp number so that your customers and prospects know they can contact you through this channel
On Facebook:
Add your WhatsApp Business account to your Facebook page so that your followers and prospects can simply click on your page to start a conversation with you. The steps to follow are detailed in this Facebook Help Center article
In posts: Share your QR code and/or WhatsApp number so that your customers and prospects know they can contact you through this channel
On your website: Add a WhatsApp contact button to your site using the link provided by Partoo
In email signatures: Add a WhatsApp contact button to your email signature using the link provided by Partoo
These are just suggestions. Feel free to talk to you clients about it as well!