This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
This article only concerns companies with fewer than 10 establishments that have subscribed to one of our Presence Management or Review Management services.
At Partoo, no paper contract. The Conditions générales de vente (CGV) signed online when you subscribe to Partoo serve as the Contract. You can find them by searching for the email titled "Thank you for registering with Partoo" sent to the address associated with your account to validate the start of your Contract.
How can I find my invoices?
From your account settings, go to "General" then "Billing". You can sort by month and/or year, then download your invoices by clicking the button on the right 📩
You can also search for your invoices in your email inbox: type "Facture Partoo" in your email search bar and you should find your invoices.
If you do not see the "Billing" tab in your Partoo account settings, you will need to contact our Support team via the chat at the bottom right of your Partoo interface.
Payment terms:
Monthly payment:
You will receive a first invoice at the time of your subscription, then an invoice every month on your subscription date.
You may be debited up to 2 business days after your registration.
The commitment is for 1 year with automatic renewal.
Example: you subscribe on September 4, you will receive your first invoice the same day and be debited on September 6 then October 6
Note: payments by bank transfer are not allowed at Partoo.
Billing address:
You receive your invoices at the email address you registered with. Please check your spam folder if you do not find them.
To change your billing email address or payment method, please send a request to billing@partoo.fr
What if there are insufficient funds at the time of payment?
If your payment fails due to insufficient funds in your account, we will be informed and will contact you within 30 days following your non-payment. We will agree on a date to retry the debit. Without news from you, we will suspend your subscription.