Skip to main content

How to track my statistics on mobile?

M
Written by Margaux

This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.

Understand your results and view your essential data wherever you are!

The Statistics section of the Partoo mobile app allows you to track and understand the local performance of your Businesses at any time, directly from your smartphone.

Thanks to its simple and visual interface, you can quickly access your main visibility and reputation indicators to effectively manage your activity.

Access your statistics easily

From the Partoo mobile app:

  1. Click on the statistics tab in the main menu
    ​

  2. Select the desired analysis period
    ​

  3. View your overall or Business-specific performance
    ​

Discover your key indicators

The data is grouped around 3 pillars:


Visibility

  • Searches: number of times your Businesses were found on Google
    ​

  • Views: number of views on your Business listings
    ​

  • Actions: number of interactions on your listings (calls, directions, clicks on the website…)
    ​

Reputation

  • Number of reviews received
    ​

  • Average rating
    ​

  • Response rate to reviews
    ​

  • Statistics related to review collection with the “Review Booster” product: number of SMS sent, number of clicks on the link, and number of QR codes scanned.
    ​

​Messaging

  • Total number of conversations received
    ​

  • Average response time
    ​

  • Message volume by channel (Google, Facebook, Instagram...)

Survey

The Survey tab gives you access to your customer satisfaction indicators directly from your mobile. The experience automatically adapts according to the number of Businesses you have access to.

You manage a single Business

You directly access the KPIs of your Business:

  • NPS (Net Promoter Score) and CSAT score
    ​

  • Number of responses received
    ​

  • Average response time
    ​

  • Customer verbatims

Each verbatim displays the customer's first name, the name of the Survey, the NPS (Net Promoter Score), the reception date, the response status (answered or unanswered), and a preview of the comment.

You manage multiple Businesses

You first arrive on an aggregated view covering all your Businesses:

  • Average NPS (Net Promoter Score) and average CSAT
    ​

  • Total number of responses received
    ​

  • Average response time
    ​

  • Ranking of your Businesses by NPS (Net Promoter Score) or CSAT, with a color code to quickly identify Businesses that are improving (green) or struggling (red for NPS, orange for CSAT)
    ​

  • "Actions required" block: highlights Businesses whose NPS (Net Promoter Score) has dropped compared to the previous month, ranked from largest to smallest gap

By selecting one or more Businesses from the filters, you access the detailed view with the same KPIs and associated customer verbatims.

Review analysis

The Review analysis tab is only available in the RM+ offer. It allows you to quickly understand what your customers appreciate and what they criticize about your Business, based on the analysis of your customer reviews.

To access the analysis:

  1. From the Statistics page, tap the "Review analysis" tab
    ​

  2. Select the desired Business or group from the dedicated filter. Only one Business or group can be selected at a time.
    ​

  3. Choose your analysis period: the data covers the last 3, 6, or 12 months depending on the volume of available reviews.

The analysis displays up to 3 strengths and 3 weaknesses for your Business. Each point is accompanied by the percentage of customer reviews associated with this theme, allowing you to quickly identify the most significant topics.


​Explore the detail of a strength or weakness
​

By tapping on a strength or weakness, you access a detail page that includes:

  • A qualitative summary generated by our AI agent Jim, explaining why this theme is considered a strength or weakness

  • The number of reviews on which the analysis was performed, as well as their average rating

  • Associated sub-themes, to better understand the reasons behind each point

  • A selection of the most representative verbatims. Tap on a verbatim to access the full review.

  • A "See all reviews" button to consult all reviews related to this theme, directly from the Reviews page.

Note

The analysis requires a minimum of 20 reviews in the selected period to be generated. If this threshold is not met, a message explains why the analysis is not available and invites you to collect more reviews. If you have the Review Booster product, the different collection methods (SMS, QR code, link) are offered to you directly.

The analysis is automatically updated every quarter. Configuration (activation of tags, choice of display language) is done from the desktop version by your administrator.

Understand your results

  • Each data point is accompanied by an explanatory text to help you interpret your performance
    ​

  • Identify trends (increase, decrease, stability) over the chosen period
    ​

  • Spot the strengths and areas for improvement of your Businesses
    ​

Access more details on desktop

At the bottom of each page, a box allows you to access the desktop version to consult:

  • More detailed analyses
    ​

  • Internal performance rankings
    ​

  • Comparisons between Businesses
    ​

Why use statistics on mobile?

  • Be responsive: track your performance in real time, wherever you are
    ​

  • Save time: quickly access the essentials from a clear and intuitive interface
    ​

  • Manage your local performance: understand your results and adapt your actions directly from mobile

Related Articles
Did this answer your question?