Introduction
Users of Google Business Profiles may be targeted by fraudulent calls claiming it is imperative to update their listing or meet certain conditions to avoid its removal. These calls do not come from Google. Here’s how to identify, protect yourself, and report them.
How to identify fraudulent calls?
Here are some common signs indicating a call is a scam:
The caller claims to represent Google and threatens to suspend or delete your listing if you do not follow their instructions or reach a specific percentage.
You are asked to share sensitive information or to "update" your account to Google Business Profile.
What to do when you receive a suspicious call?
Never share sensitive information over the phone. Neither Google nor your provider will request information this way.
Block the suspicious number. This will prevent future scam attempts.
Ignore the call. Do not engage in the conversation.
Report a fraudulent call
Help fight these practices by reporting suspicious calls via the official Google form for abuse reporting. Providing detailed information allows Google to take action.
Key points to remember
Google never threatens to delete a listing for failing to meet goals or not migrating to a "server" by phone.
Any request to update your listing or share sensitive information by call is very likely a scam.
By following these tips, you will protect your listing and personal information from fraudsters.