In which cases can you dispute?
The amount does not match what was commercially agreed.
The invoice concerns a service you consider not delivered or not operational.
The allocation between your entities is incorrect.
The billed quantities (establishments, products) do not match.
You receive reminders for invoices that do not concern you.
What information should you provide us?
1. The invoice number(s) concerned.
2. The precise reason for the dispute.
3. Any element justifying your position: commercial agreement, exchange with your contact, expected amount.
What happens next?
We check the file with the relevant sales team. If the dispute is justified, we issue a credit note canceling the invoice and a corrected invoice. Otherwise, we explain the calculation details based on your Contract.