What errors can we correct?
Invoice issued to the wrong entity in your group.
Incorrect billing address.
Amount not matching what was agreed.
Company name or legal information to update.
What information should you provide?
1. The number of the invoice concerned.
2. The nature of the error found.
3. The correct information to apply (exact entity, address, agreed amount).
How do we proceed?
We issue a credit note canceling the incorrect invoice, then a corrected new invoice. Both documents are sent to you within 15 days.
My legal information has changed
Send us proof of the change (company name, headquarters, legal form): we will update your record and future invoices.