In which cases do we issue a credit note?
Mainly when an invoice needs to be canceled or corrected: wrong billed entity, incorrect amount, or overcharge detected.
How does the procedure work?
1. You notify us of the issue, specifying the invoice number and reason.
2. We issue a credit note canceling the concerned invoice and send it to you.
3. If applicable, a corrected new invoice is issued and sent.
How is the credit note refunded?
Two options:
either the amount is deducted from your next invoice,
or it is refunded to you by bank transfer. In this case, we ask for your bank details to proceed with the transfer.
I have not received the refund for my credit note
Notify us by providing the credit note number (format A-AAAA…): we will check and send you the transfer proof.