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Partoo Chat allows you to engage your visitors from their first visit and turn them into customers. By integrating their favorite messaging channels — WhatsApp, Facebook Messenger, Instagram, SMS or a Live Chat — into a chat bubble directly on your site.
What is the impact of Partoo Chat?
Here are the main benefits of Partoo Chat:
Allow your customers to contact you via their favorite app: Partoo Chat integrates the messaging channels your customers use daily: WhatsApp, Facebook Messenger, Instagram, and SMS.
Engage your visitors in real time on your site: Thanks to the integration of a Live Chat in Partoo Chat, you can answer your customers' urgent questions directly from your site.
Stay in touch when visitors leave your site: the conversation can continue after the user has left your site, allowing you to convert customers after their visit.
Centralize all your messaging channels on Partoo: find all your conversations on Partoo, whether they come from Live Chat, Facebook Messenger, WhatsApp, Instagram, SMS or even a custom channel.
How to configure Partoo Chat?
Go to your Partoo account settings then click on "Messages" then on "Widget";
Click on "Create a Widget";
Start by selecting the Organisation you want to connect to Partoo Chat.
If you haven't created an Organisation yet, you can do so here by clicking on "create an Organisation". Enter the name of your Organisation and select the country.
💡Partoo Chat must be linked to an Organisation.
The Organisation represents the showcase of all the points of sale attached to it, not a specific local Business.
An Organisation can group several Organisations.
Ex: Partoo is an Organisation / Partoo Grenoble is the local Business of Grenoble.
4. Choose the channels you want to integrate into Partoo Chat. (WhatsApp, Facebook Messenger, Instagram, SMS or Live Chat)
5. Specify the site(s) on which you want to display the Partoo Chat widget; (You can install the same Partoo Chat on multiple websites.)
6. You have the option to customize the widget by choosing the avatar, the color, the icon, and the associated message;
7. 💡 If you have activated Live Chat, you can enable or disable email fallback to automatically follow up with your visitors when they leave the chat before getting a response. Customization options: sender name, logo, main color, and a testable email example before sending.
8. Click on Create Partoo Chat, then copy the script intended for the website.
Your Partoo Chat is now configured on Partoo ready to be added to your website 🙌
Discover a video illustrating these steps.
Only text format content is accepted: media (images, video, or audio) is not accepted at this time.
How to get the script on Partoo to integrate Partoo Chat into my website?
To get the script to integrate Partoo Chat on your website:
Go to your Partoo account settings then click on "Messages" then on "Widget";
Click on "Install the widget" at the top right of your page.
Select the script format and click on "Copy script".
You will now have access to the script to integrate Partoo Chat on your website.
How to install Partoo Chat on my website?
To install Partoo Chat on your website, you need to integrate the copied script (code snippet) into your website's code. Various articles guide you through the process:
💡 Feel free to contact your advisor or use the chat bubble at the bottom right to set up Partoo Chat on your website.