Tags allow you to categorize your reviews (Google, Facebook and TripAdvisor) to better understand your clients' expectations on the topics you care about (ex. welcoming, prices, menu, etc).
How to create a tag?
⚠️ Only the users who have the 'Administrator' role can create tags.
Go to the 'Reviews' section, then to 'Voice of the customers'
From this page, click on "Filters" and select "Reviews"
Click on the button 'Add a tag' at the bottom right of one of your reviews
Write down the label for your tag in the search bar (ex. 'welcoming')
Click on 'create the welcoming tag' beneath the search bar
How to edit a tag?
Go to the 'Reviews' section, then to 'Voice of the customers'
From this page, click on "Filters" and select "Reviews"
Click on the button 'Add a tag' at the top right of one of your reviews to view the tag list
Place your mouse on the tag you would like to edit and click on the pen icon 🖊️ on the right
Here you can:
Rename the tag: edit the tag label directly in the text field
Edit the colour of the tag: select which colour you would like to apply to this tag
Delete the tag: click on the 'Delete' button
Click on 'Save' to save your edits.
How to tag a review?
Go to the 'Reviews' section, then to 'Voice of the customers'
From this page, click on "Filters" and select "Reviews"
Click on the button 'Add a tag' at the top right of the review you want to tag
Click on the desired tag to categorize the review. You can add more tags to the same review.
To delete a review tag, click on the cross at the right of the tag