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How to tag my reviews?

Categorize your reviews to draw the key information

Ambre Chinchio avatar
Written by Ambre Chinchio
Updated over a week ago

Tags allow you to categorize your reviews (Google, Facebook and TripAdvisor) to better understand your clients' expectations on the topics you care about (ex. welcoming, prices, menu, etc).

How to create a tag?

⚠️ Only the users who have the 'Administrator' role can create tags.

  1. Go to the 'Reviews' section, then to 'Voice of the customers'

  2. Click on the button 'Add a tag' at the bottom right of one of your reviews

  3. Write down the label for your tag in the search bar (ex. 'welcoming')

  4. Click on 'create the welcoming tag' beneath the search bar

How to edit a tag?

  1. Go to the 'Reviews' section, then to 'Voice of the customers'

  2. Click on the button 'Add a tag' at the top right of one of your reviews to view the tag list

  3. Place your mouse on the tag you would like to edit and click on the pen icon 🖊️ on the right

Here you can:

  • Rename the tag: edit the tag label directly in the text field

  • Edit the colour of the tag: select which colour you would like to apply to this tag

  • Delete the tag: click on the 'Delete' button

Click on 'Save' to save your edits.

How to tag a review?

  1. Go to the 'Reviews' section, then to 'Voice of the customers'

  2. Click on the button 'Add a tag' at the top right of the review you want to tag

  3. Click on the desired tag to categorize the review. You can add more tags to the same review.

  4. To delete a review tag, click on the cross at the right of the tag

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