Review Management + is the premium tier of Review Management. It enables you to analyze your customer reviews in greater depth and save time through automation and the personalization of key actions.
1. What is Review Management +?
It is built on 4 AI‑powered premium features, designed to improve your customer understanding, optimize your responses, and strengthen your e‑reputation.
These 4 features (detailed below) are in addition to those already available in the standard Review Management plan.
If you have any questions about the features described here, our team is available via the chat widget at the bottom right! 😇
2. What are the four features of Review Management +?
Automatic review tagging: AI automatically categorizes your reviews (by theme, sentiment, etc.) for deep analysis and a better understanding of your customers’ expectations—no manual intervention required.
Retroactive tagging: apply the AI‑driven tagging system to up to 24 months of past reviews, so you never lose insights from your historical data.
AI‑powered personalized reply suggestions: Customize your AI agent’s prompt to better reflect your brand’s tone and communication style.
Multiple configurations for auto‑responses to reviews without comments: set up and customize multiple auto‑reply rules by location or group of locations, ensuring each interaction is tailored to your brands, venue types, or geographic areas.
3. What are the benefits of Review Management +?
Save time and boost efficiency: automate manual tasks (tagging, replies), freeing your teams to focus on higher‑value activities and increasing overall productivity.
Engage smarter with your clients: leverage intelligent response assistants to streamline review management while personalizing every interaction.
Prioritize what matters: gain clear, precise insights and rely on detailed trend analyses to adjust priorities and build a strategy aligned with your customers’ expectations.
4. How does it work?
Check out the article "How does the Review Management+ plan work?" to help you activate the different features.
This article describes the core features of Review Management +, not every possible action available in the interface 🤓. If you need a feature not listed here, just ask us!