This article was automatically translated by artificial intelligence. For accurate information, please consult the original French version.
At Partoo, you will have two types of contacts:
1. Your contact at Partoo
This is the person at Partoo who will support you with your Local referencing issues, inform you of our latest innovations, and present the results of our partnership during regular meetings.
a) Your Customer Success if you have more than 20 locations
b) Your Account Manager if you have fewer than 20 locations
2. The Support team
Our support team will ensure that the distribution of your information runs smoothly. They will resolve issues directly with our publishing sites and can answer all your questions about using the Partoo interface as well as managing your locations on Partoo.
You can reach them via chat or at the address support@partoo.fr! There is no phone support available. If you want to speak to a human agent, just ask directly in this chat — a member of our team will take over.
For technical issues (FTP or API configuration) or a POC on one of our new products, you might have the chance to meet members of our Tech team or even our product team (Sébastien, Savinien...)!
In any case, the best way to reach us remains the chat, directly from our interface! Feel free to say hello 😄