This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
When you make a change on your Partoo interface (address, hours, photos, etc.), it is sent immediately to Google via its API. However, the actual display on your Google Business Profile is not always instantaneous.
This article explains how validation delays work on Google's side and guides you on the steps to take if your information is slow to appear.
⏱️ Synchronization delays observed by type of information
The display delay depends on the nature of the modified data and Google's own moderation policies:
Type of modification | Average display delay | Remarks |
General information (Name, phone, website, description) | 24h to 48h (up to 15 days maximum) | Google may subject certain changes to manual review. |
Regular hours | 24h to 48h | Generally quick processing. |
Special hours & closures | Up to 30 days | Delay imposed by Google for verification of specific data. |
Photos & attributes | 24h to 72h | Subject to Google's image analysis algorithm. |
Review responses | Almost instantaneous (a few minutes to 24h) | If a review takes time to appear on Partoo, synchronization happens automatically every 24h. |
Good to know: These processing times are the same whether you update from Partoo or directly on the Google Business Profile console.
🔍 Why do these delays exist?
Partoo transmits your data instantly, but Google applies its own control rules before publication:
Automatic & algorithmic moderation: Google checks that the information does not violate its community guidelines.
Manual checks: In case of major changes (such as a name or address change), a Google team may manually review the request.
Business validation period: If the profile is new or under re-verification, publication of changes is suspended until full validation.
🔒 What if synchronisation is blocked by insufficient access rights?
In some cases, synchronisation delays are not caused by Google's processing time, but by insufficient access rights on the Google Business Profile account connected to Partoo.
Common signs of an access issue:
Changes are sent from Partoo but never appear on Google, even after the standard delay
A message "Permission lost on this Google location. Retrieve the access to the page and refresh your Google Account" appears in the Partoo interface on the connection part of the business.
This typically happens when:
The Google account connected to Partoo no longer has owner or manager rights on the listing
Access was revoked following a change of ownership or administrator
The listing was transferred to a different Google account without updating the connection between Partoo and the Google listing.
In this case, contact Partoo support. Our team can verify the connection status and guide you through reconnecting the listing with the correct Google account.
You can check if your access to the listing has been modified in the back office of your profile directly on your Google account (this option is only valid if you have access to the Google profile of the Business) : 3 dots at the top right of the listing → Users.
If you don't find the listing on your Google account anymore, it means that your access has been revoked by other owner(s) on the listing of your business
🚨 When to contact Partoo support?
Before opening a ticket, we recommend performing these two quick checks:
Connection status: Check in your Partoo space that your Business connection status is "Connected" and that your Google profile has the status "Verified" or "Validated".
Information overlap: Make sure there is no date conflict (for example, two overlapping special hours periods).
You can check if the information you changed on Partoo is visible directly in the back office of your profile directly on your Google account (this option is only valid if you have access to the Google profile of the Business).
Your recourse deadlines:
You can contact our Support team in the following situations:
After 15 days: For any general information change (address, phone, name) not reflected on Google.
After 30 days: For special hours or special closures that still do not appear.
In case of blocking error: If the Partoo interface shows a synchronization error message, account blockage, or a duplicate problem.
💬 Contact Partoo support
If the allotted time is exceeded, our teams can intervene with Google to unblock the situation:
💬 By Chat: Directly from the chat bubble at the bottom right of your Partoo interface.
✉️ By email: by writing to
support@partoo.fr.
For faster processing: Be sure to specify the name of the Business concerned, the exact address, and the type of blocked modification.
💬 Contact Google support
You can also contact Google support directly if you wish by following the information in the following article: https://help.partoo.co/fr/articles/11985724-comment-contacter-le-support-google-pour-un-probleme-sur-google-business-profile