When you make a change on your Partoo interface (address, hours, photos, etc.), it is sent immediately to Google via its API. However, the actual display on your Google Business Profile is not always instantaneous.
This article explains how validation delays work on Google's side and guides you on what to do if your information takes time to appear.
⏱️ Synchronization delays observed by type of information
The display delay depends on the nature of the modified data and Google's own moderation policies:
Type of modification | Average display delay | Remarks |
General information (Name, phone, website, description) | 24h to 48h (up to 15 days maximum) | Google may subject some changes to manual review. |
Regular hours | 24h to 48h | Generally quick processing. |
Special hours & closures | Up to 30 days | Delay imposed by Google for verification of specific data. |
Photos & attributes | 24h to 72h | Subject to Google's image analysis algorithm. |
Review responses | Almost instantaneous (a few minutes to 24h) | If a review takes time to appear on Partoo, synchronization happens automatically every 24h. |
Good to know: These processing times are the same whether you update from Partoo or directly on the Google Business Profile console.
🔍 Why do these delays exist?
Partoo transmits your data instantly, but Google applies its own control rules before publication:
Automatic & algorithmic moderation: Google checks that the information does not violate its community guidelines.
Manual checks: In case of major changes (such as a name or address change), a Google team may manually review the request.
Business validation period: If the profile is new or under re-verification, publication of changes is suspended until full validation.
🚨 When to contact Partoo support?
Before opening a ticket, we recommend performing these two quick checks:
Connection status: Check in your Partoo space that your Business connection status is "Connected" and that your Google profile has the status "Verified" or "Validated".
Information overlap: Make sure there is no date conflict (for example, two overlapping special hours periods).
You can check if the information you changed on Partoo is visible directly on your Google account (this option is only valid if you have access to the Business's Google profile).
Your recourse deadlines:
You can contact our Support team in the following situations:
After 15 days: For any general information change (address, phone, name) not reflected on Google.
After 30 days: For special hours or special closures that still do not appear.
In case of blocking error: If the Partoo interface shows a synchronization error message, account blockage, or a duplicate problem.
💬 Contact Partoo support
If the allotted time is exceeded, our teams can intervene with Google to unblock the situation:
💬 By Chat: Directly from the chat bubble at the bottom right of your Partoo interface.
✉️ By email: by writing to
support@partoo.fr.
For faster processing: Be sure to specify the name of the Business concerned, the exact address, and the type of blocked modification.
💬 Contact Google support
You can also contact Google support directly if you wish by following the information in the following article: https://help.partoo.co/fr/articles/11985724-comment-contacter-le-support-google-pour-un-probleme-sur-google-business-profile