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For several weeks, our support teams, in regular contact with Google regarding technical issues for our clients, have noticed significant changes in update times on Google Business Profile. This article lists the maximum creation and update times for your profile information observed by our support teams since June. We are closely monitoring the situation and will keep you informed of any developments that may affect the updating of your establishments' data.
Why these delays?
Update times are currently longer than usual due to several factors. The first reason is that Google has reduced the size of its teams. Additionally, the Digital Services Act (DSA), a European regulation aimed at reducing the spread of illegal content and increasing transparency between online platforms and their users, requires Google to perform more checks to ensure the quality and accuracy of published information. The last time we observed similar delays was during the Covid period, which clearly shows this situation is unusual.
This is not related to Partoo
It is important to note that these delays are not related to Partoo. Whether you use our interface or go directly through Google, the delays remain the same. We understand how frustrating this can be and apologize for any inconvenience this may cause.
Our actions to resolve the situation
Rest assured that we are doing everything possible to improve the situation. We have contacted Google's teams in the United States and France and continue to alert Google representatives about this issue. We will keep you informed of any developments that could impact the updating of your establishments' data.
Update Times
Here are the maximum times observed by our support teams since June:
Creation of a Google Business Profile
Time communicated by Google: Up to 15 days
If you notice that the creation time for a Google profile takes more than 15 days, please contact the Partoo support team via chat or at support@partoo.fr.
Updating Opening Hours
Time communicated by Google: Up to 30 days
If you notice that the update time for opening hours on a Google profile takes more than 30 days, please contact the Partoo support team via chat or at support@partoo.fr.
Modification of Contact Information (Address, Phone Number)
Time communicated by Google: Up to 15 days
If you notice that the publication time for contact information takes more than 15 days, please contact the Partoo support team via chat or at support@partoo.fr.
Adding Photos and Videos
Time communicated by Google: 5-10 days
If you notice that the time to add photos and/or videos takes more than 10 days, please contact the Partoo support team via chat or at support@partoo.fr.
Responses to Customer Reviews
Time communicated by Google: 2-5 days
If you notice that the time for a response to appear on a review takes more than 5 days, please contact the Partoo support team via chat or at support@partoo.fr.
Updating Services and Products
Time communicated by Google: 10-15 days
If you notice that the publication time for services and products takes more than 15 days, please contact the Partoo support team via chat or at support@partoo.fr.
Correction of Incorrect Information
Time communicated by Google: 7-14 days
If you notice that the correction time for incorrect information takes more than 14 days, please contact the Partoo support team via chat or at support@partoo.fr.
Profile Verification
Time communicated by Google: Up to 15 days
If you notice that the verification time for a Google profile takes more than 15 days, please contact the Partoo support team via chat or at support@partoo.fr.
We are here for you
We understand the challenges this may pose for your business and we are here to support you. If you have any questions or concerns, please do not hesitate to contact us.