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Partoo's Feedback Management allows centralized management of satisfaction surveys sent to your clients. From the Partoo mobile app, you can access all responses to your surveys, filter them by Business and/or status (answered/unanswered), and respond to them.
How to respond to my surveys from the mobile app?
Access my satisfaction surveys: from the "Reviews" tab of your app, directly access the survey response management interface. On this page, you will find all your received surveys sorted in chronological order.
Filter my surveys (optional): to facilitate managing your surveys, you can filter them. You can filter your surveys by Business (if you manage several) and/or by status ("answered" = surveys you have already responded to and "unanswered" = surveys you have not yet responded to).
Two ways to respond to surveys:
By writing the response manually: click on the survey you want to respond to, write your response, and press "Post a response".
With the help of AI: Click on "the AI assistant" ✨ to generate response suggestions by artificial intelligence.
Your clients will then receive your response at their email address and can reply directly to the email address of the concerned Business or headquarters.