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Partoo's Review Management allows centralized management of reviews received on Google, Facebook, and Trip Advisor. From the Partoo mobile app, you can access all your reviews, filter them by Business and/or status (replied/unreplied), and respond to them.
How to respond to my reviews from the mobile app?
Be alerted of every new review: enable notifications to receive an alert on your smartphone as soon as a new review is received
Access my reviews: when the mobile app opens, you directly access the review management interface. On this page, you find all your received reviews sorted in chronological order.
Filter my reviews (optional): to facilitate managing your reviews, you can filter them. You can filter your reviews by Business (if you manage several) and/or by status ("replied" = reviews you have already responded to and "unreplied" = reviews you have not yet responded to)
Four ways to respond to reviews:
By writing the response manually: click on the review you want to respond to, write your response, and press "Post a response"
By using response templates: To use response templates, select the review you want to respond to and click the button with a lightning icon to the left of the response field. Click on a template to use it as a response, edit it if needed, then press "Post a response."
With the help of AI: Click on "AI Assistant" ✨ to generate response suggestions by artificial intelligence
Automatically: If the "automatic review response" feature has been activated from a computer (configuration is not possible from the mobile app), a response will be sent automatically based on the defined settings: you can choose to respond to reviews with and/or without comments, and according to the tone of the review (positive, neutral, or negative).
🚀 Our advice: be responsive
Whether positive or negative, a review should ideally be handled within 72 hours, and your responsiveness will show your customers that their opinion matters. We strongly recommend enabling notifications to receive an alert as soon as a new review arrives (article).