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Import your Google Business Profile and Facebook pages to Partoo independently from your smartphone! You can automatically extract all information from your Business profiles (photos, hours, address, etc.) and also publish posts on Google, Facebook, and Instagram, as well as centralize messages from your different platforms on Partoo.
Warning: You can import your Google Business Profile from the mobile app only if it has already been created and validated. If your profile has not yet been created or you encounter technical issues (it is suspended, not visible, you are not the owner, etc.), our onboarding teams will assist you with the import.
⚠️ Reviews and photos may take up to 24 hours to appear on the Partoo mobile app after importing your profile.
1. How to import your Google Business Profiles?
Log in to your Google account: sign in to the Google account from which you manage your Google Business Profile.
Synchronizing your Google Business Profile: we synchronize the profiles associated with your Google account to connect them to Partoo.
Selecting your profile: it is important to select the profile(s) you have subscribed to.
⚠️ Two scenarios may then arise:your Google Business Profile has no address, proceed to step 4.
your Google Business Profile has an address, go directly to step 5.
Adding an address: if one of your profiles has no address and is in service areas, you must add one to import it. The address provided is useful for Partoo but will not be visible on Google.
Importing the profile(s): click the "import" button, and we will take care of importing all your information (hours, photos, reviews, etc.).
Profile(s) imported! You can now edit and manage your profile from the Partoo mobile and web app.
2. How to import your Facebook pages?
Once your Google Business Profile(s) are imported, you will have the option to import your Facebook pages.
1. Log in to Facebook: sign in to your Facebook account using your username and password.
2. Link your Google Business Profiles and Facebook pages: link the Business profile to the correct Facebook page: enter the Business name then select the Facebook page associated with that Business.
⚠️ If one of your Google Business Profiles cannot be linked to a Facebook page at this step, you can do so later from your computer.
3. Select the Facebook pages to import: select the Facebook pages of the Businesses to import then confirm your choice.
4. Your Facebook pages are imported!
3. Possible scenarios you may encounter:
Understanding potential scenarios during the import process is crucial. Here are the cases you may possibly face and for which our teams can assist you:
Did you subscribe to a profile creation? You don’t have a profile yet, but you still imported your Google account:
This option is not yet available in the mobile app. However, the Partoo teams will handle the creation of your Google Business Profile. It will then appear in the mobile app as soon as it is available.
You have one or more profiles, and despite importing your Google account, no profile was found and the message "no results found" appears.
In this case, it is possible that:
The account you connected with does not contain any Google Business Profiles, you can try logging in with another account;
The profile(s) on this account do not meet the criteria for import into the Partoo app (profile not validated, you are not the owner)
If the error persists, our teams will be notified and will get back to you as soon as possible.
You have one or more profiles, and despite importing your Google account, errors occurred and we could not import them:
Errors can occur during profile synchronization on Partoo despite following the import steps correctly. In this case, the message "Import failed, please try again" appears.
You will be redirected again to the profile selection screen to restart the import. If the error persists, our teams are notified and will get back to you as soon as possible.