This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
Why and when add special hours and closures on Google?
Here are the main reasons why it is important to provide your Special hours / closures on Google for the following reasons:
Impact on Local referencing: Google highlights businesses that update their hours for holidays, in particular.
Customer trust / reduction of negative reviews related to incorrect hours
Clear display for the user visiting Google.
Special hours are necessary in two situations:
Days when your usual hours are changed: exceptional closure or opening, temporary schedule change.
Holidays. By default, Google displays an orange message "These hours may be different." By providing Special hours, your profile displays a green message "Specific hours for this day."
Adding these special opening or closing hours can be very practical, as it allows you to schedule your opening and closing times in advance.
For holidays, we recommend making changes in advance: if you provide no information, an orange warning will appear on your Google profile. In this case, the user has no way of knowing if your business is open or not!
If you enter special opening hours, even if your usual hours have not changed, the following mention will appear in green: "Holiday hours." Users can then be sure that the indicated opening hours are correct.
How to indicate my special hours and closures on Partoo for a business?
If the Special hours fields are grayed out and cannot be modified, it generally means that editing rights are blocked by the administrator of your Partoo account. The solution is to contact your account administrator so they can check and activate permissions for Special hours in your user role.
Here is the procedure to update your Special hours via Partoo:
Once logged into Partoo, click on the "Businesses" tab, then select the business to modify from the list.
Then go to the "Manage your hours" section and click on "Special hours".
For Special hours related to holidays:
Select one or more dates from the predefined list of holidays.
Indicate if the business will be closed or open.
Add Special hours in case of opening.
You can also add more Special hours (vacations, events, etc.):
Click on "Add a Special hours range".
Then indicate a start date and end date. If there is only one day, put the same start and end date.
Indicate if the business is open or closed.
Add Special hours in case of opening.
Once finished, click "Save" to update your information on Google.
Note that this Special hours will only be publicly visible as the relevant date approaches.
If hours are changed for more than three months, you must use our temporary closure feature.
Avoid overlapping dates: if two Special hours ranges cover identical or overlapping dates, this can cause an error or data loss. Before adding a new schedule, check that no date is already covered. To fix an overlap, delete the conflicting date.
Once the period with Special hours / closures has passed, it will no longer appear on your Partoo interface.
Finally, you can also manage your Special hours on the homepage from your computer, but also on the mobile app. You will find the procedure in this article.
How to modify the Special hours / closures of multiple businesses simultaneously?
Here is the procedure to update your Special hours for multiple businesses simultaneously via Partoo:
Click on the "Businesses" tab, then access the list of businesses.
Check the businesses to update, or check the box at the top of the business list to select all.
Click on "Edit"
Select "Special hours" among the three available options then click "Next".
Select the days to update. For each of these days, you can indicate: For each day, indicate if the business will be closed (gray "Closed" button) or open (activate "Open" and provide the hours).
if the business will be closed (gray "Closed" button)
if the business will be open (activate "Open" and provide the hours).
Optional — default slot: You can define a reference range that will allow you to simply apply the same schedule on open holidays. Click on "⚙️ Reference range", indicate the hours and click "Validate". To apply this reference range, click on the lightning bolt icon ⚡️.
Click on "Save".
Managing more than 10 businesses? You can also import your Special hours via an Excel file. See this article dedicated to bulk data updates.
Synchronization delay with Google
Once your Special hours are saved on Partoo, their display on Google Business Profile can take up to 30 days. This delay is communicated by Google and applies to all schedule updates — including Special hours (specific hours). See this article to understand the changes in update delays on Google.
This delay is not related to Partoo. Whether the change is made via Partoo or directly on Google, the delays remain the same. We stay in contact with Google teams to monitor the situation.
If your Special hours are still not visible on Google after 30 days, contact the Partoo support team via chat or at support@partoo.fr.
Troubleshooting common issues
Date overlap
If you have added two Special hours ranges with overlapping dates and notice an error or data loss, here is how to fix the situation:
Go to the "Specific hours" tab of the concerned business.
Identify the hours ranges with overlapping dates.
Delete one of the conflicting ranges by clicking on the trash can.
This type of error impacts the display of your business's exceptional closure or opening on its Google profile.
Excel import errors
If you encounter format errors, incomplete processing, or changes not visible on Partoo after import:
Use only the template downloaded directly from Partoo — do not modify column headers.
Check that no dates overlap in your file before importing.
If your changes seem confirmed but do not persist, re-export the file from Partoo and re-import it.
If the problem persists, contact support via chat or at support@partoo.fr specifying the businesses concerned and the type of error encountered.
Features and limitations
Need | Recommended solution |
Temporary closure of more than 3 months | Do not use Special hours. Use the "Temporarily closed" feature: Businesses → Manage my opening hours → Temporarily closed. |
Different hours depending on the type of service (pharmacy, drive, kitchen…) | Use the "More hours" feature to define secondary slots. Special hours apply to the business as a whole. |
Other needs not covered above | Contact the Partoo support team via chat or at support@partoo.fr to evaluate available options based on your configuration. |