This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
Connecting your Facebook page to Partoo allows you to update your information automatically. This connection is also necessary if you want to manage Facebook Messenger, Instagram Messages, and publish posts on both platforms from Partoo.
How to connect my Facebook page to Partoo?
Here is the procedure to connect your page to Partoo.
1. Import your Facebook Account
When importing your Facebook account, if your Instagram account is linked to your Facebook page(s) and you do not want to centralize Instagram posts and messages on Partoo, at the step "Allow access to Instagram messages in messaging," you should uncheck the option as shown below.
If you want to import your Facebook and Instagram accounts, make sure the connection between the two has been established via this article.
To connect your pages to Partoo, you must first import your Facebook account:
Log in to your Partoo account
Click on the avatar at the top right of your page.
Click the Settings button, then on "Platforms"
In the "Connections" section, click the "+" button at the top right of the screen
Select "Continue with Facebook"
Enter your username and password
Click OK when the import is complete
Your Facebook account is now imported on Partoo!
2. Connect your Facebook page
Now you just need to connect your page to the corresponding Business on Partoo. To do this:
Log in to Partoo
Go to the information editing interface of the relevant Business
Click the Facebook "Connect" button, located at the top right of the page
You will be redirected to Settings. Click the Facebook "Connect" button next to the relevant Business
Enter or select the associated Facebook page
Click "Connect and update"
Your page is now connected to Partoo! 🎉🎊
In case of lost connection, an alert banner will appear on your application.
Follow the steps described in this article to resolve it.
3. How to connect multiple Facebook pages on Partoo
Click on the avatar at the top right of your page.
Select "Settings", then click on "Platforms"
From the "Connection" tab, click on "Quick connection", and select "Facebook"
Check the box to connect all Facebook pages
4. Remove a previously made connection
If you made a mistake, you can simply disconnect the page previously linked to Partoo:
Click on the avatar at the top right of your page.
Select "Settings", then click on "Platforms"
From the "Connection" tab, select the Business you want to disconnect from your Facebook page
Click "Disconnect"
By removing the Facebook connection for your Business, you will lose the ability to:
post on your Facebook and Instagram pages,
receive messages left by users on your Facebook or Instagram pages.
5. Refresh a Facebook account
If you added a Facebook page to your account after importing it on Partoo, you will need to refresh it to connect the newly created page to the corresponding Business:
Click on the avatar at the top right of your page.
Select "Settings", then click on "Platforms"
From the "Connection" tab, click on "Manage my accounts"
Click the "Broadcaster" button then select "Facebook"
Click the 🔄 button next to the account in question
Click OK when the import is complete
6 - Delete a Facebook account
If you want to delete an account previously imported on Partoo because it is no longer useful or the person associated with the account no longer works at the company:
Click on the avatar at the top right of your page.
Select "Settings", then click on "Platforms"
From the "Connection" tab, click on "Manage my accounts"
Click the "Broadcaster" button then select "Facebook"
Click the 🗑 button next to the account in question
Click Delete to confirm the deletion
7- Disable receiving Facebook Messenger messages on Partoo.
If you want to keep the connection between Partoo and your Facebook page to broadcast information or posts but no longer want to receive messages from your Facebook page on Partoo, you will need to contact our Support team.
If you have any questions, do not hesitate to click on the small blue bubble at the bottom right of the page, or go directly to Partoo by clicking the button below!