This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
Are you hesitant to subscribe to Review Management? Here are 3 figures showing the importance of having good reviews, knowing the latest reviews posted, and responding quickly:
84% of internet users trust online reviews as much as recommendations from close contacts to visit a Business!
90% of internet users read fewer than 10 comments before forming an opinion about a local Business: so you have every interest in being aware of the latest reviews posted on your Business 😄
58% of internet users place great importance on the overall rating and 22% on whether the Business has properly responded to reviews!
Whether you have one or thousands of local Businesses, no matter what, you cannot prevent internet users from giving their reviews on your products, punctuality, service, friendliness, etc. Whether you have positive or negative reviews, it is crucial to respond to show that customer service is at the heart of your concerns!
For what types of Businesses do you read online reviews before visiting?
Top 8 out of 30 sectors offered:
Remember, reviews are visible to everyone, loyal customers as well as potential visitors. Responses to reviews are powerful tools that can help you turn an unhappy customer into a loyal one, or attract more visitors.
Sources:
Local Survey Review 2016
https://www.brightlocal.com/learn/local-consumer-review-survey-2016/