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The Feedback Management solution allows centralized management of customer reviews from its interface. You can respond to your customers manually or using AI response suggestions by email, directly from your Partoo interface.
How often are reviews retrieved from Feedback Management?
Responses to questionnaires are retrieved continuously. Each time a customer responds to a Survey and agrees to be contacted, the received responses are centralized on Partoo.
View the answers given for each of your customers on the different questions asked in the "Reviews" tab on the left of the application.
The questionnaire sending settings are configured according to your needs. Our Customer Success Manager team supports you in adopting the best strategy. Here, find an article with best practices for a successful questionnaire.
How to respond to my reviews from Feedback Management?
Go to the "Reviews" tab. All collected reviews are centralized there.
Filter by content type "Reviews" or "Survey".
To respond, 2 options are available to you:
manual drafting of the response;
AI response suggestions with 3 editable response options.
3. The responses will be sent by email to your customers.
Check and respond to customer feedback wherever you are, available on your mobile! 📲