Google can detect your profile as a Duplicate when another profile with similar data already exists on Google Maps. There are two distinct situations: a true Duplicate (it is indeed the same Business duplicated) and a false Duplicate (Google mistakenly associated two different Businesses).
How to know if it is a true or false Duplicate?
Partoo displays the two profiles side by side: your profile and the one identified by Google as a potential Duplicate. You must answer the question: "Is it the same Business?"
If yes: it is a true Duplicate, follow procedure A.
If no: it is a false Duplicate, follow procedure B.
Procedure A: True Duplicate (same Business duplicated)
Google detected two profiles for the same Business. The goal is to merge the two profiles to keep only one.
1. You have access to the Duplicate profile
✅ You can start the merge immediately:
Go to Settings > Platforms > Actions required > Google
Click on the concerned profile
Click on Resolve the issue
Confirm it is the same Business
Sync your Google account or select one already connected
Partoo verifies that you have access to the Duplicate profile
Partoo automatically triggers the merge of the two profiles
2. You do not have access to the Duplicate profile
You must first recover ownership of the profile:
Go to Settings > Platforms > Actions required > Google
Click on the concerned profile
Click on Resolve the issue
Confirm it is the same Business
Sync your Google account or select one already connected
Partoo detects that you do not have access to the Duplicate profile
You are redirected to the Google ownership request form
Submit your request directly on Google
The current owner of the profile has 5 days to accept or refuse your request. Without a response, Google will offer you a recovery option by validation. This step takes place entirely on Google, outside of Partoo.
Procedure B: False Duplicate (two different Businesses)
Google mistakenly associated two distinct Businesses. The goal is to contest this report with Google so that your profile regains its normal status.
1. You have access to the profile reported as Duplicate
✅ You can contest immediately:
Go to Settings > Platforms > Actions required > Google
Click on the concerned profile
Click on Resolve the issue
Confirm it is not the same Business
A message explains that Google made a mistake and how to correct it
Sync your Google account or select one already connected
Partoo verifies that you have access to the profile
You are redirected to the Google contact form
Fill out and submit the form directly on Google
2. You do not have access to the profile reported as Duplicate
You can request access directly from Partoo:
Go to Settings > Platforms > Actions required > Google
Click on the concerned profile
Click on Resolve the issue
Confirm it is not the same Business
Sync your Google account or select one already connected
Partoo detects that you do not have access to the profile
Send an access request to your administrator from Partoo
Once access is granted, resume the flow and access the Google contact form
Fill out and submit the form directly on Google
📩 You will be notified by email when your access request is accepted or refused.
3. You are an administrator (org admin) - false Duplicate
The procedure is simplified for administrators on the Partoo interface:
Go to Settings > Platforms > Actions required > Google
Click on the concerned profile
Click on Resolve the issue
Confirm it is not the same Business
Sync your Google account
If you do not yet have access to the profile, Partoo automatically retrieves this access
You are redirected to the Google contact form
Fill out and submit the form directly on Google.
You must ensure you have access to the supporting documents.
If you have them in your possession, click "Yes."
If you do not have them, click "No": you will then need to name a user who has the supporting documents in their possession.
Important points to remember
Partoo helps you identify the type of Duplicate and start the procedure, but the final resolution depends entirely on Google.
For a true Duplicate without access to the profile: the ownership request can take up to 5 days.
For a false Duplicate: prepare any proof showing that your two Businesses are distinct (address, name, activity).
Partoo does not have access to the status of your request or the processing time once the form is submitted.