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Resolve a Suspended or Disabled Google Business

This guide explains how to start the reinstatement process from Partoo for Google listings with a "Suspended" or "Disabled" status.

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Written by Margaux

This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.

  • Your Google listing can be suspended or disabled by Google. In both cases, it is no longer visible on Google Maps and Google Search, which directly affects the visibility of your Business online.

What is the difference between a suspended listing and a disabled listing?

  • A suspended listing has been flagged by Google because it does not comply with its terms of use.

  • A disabled listing has been removed by Google, often due to inactivity or a report.

In both cases, the resolution procedure is the same: you must submit a reinstatement form directly to Google.

Prerequisites

Before starting, make sure that:

  • You have access to the concerned Google listing, or can request it from your administrator

  • You have documents proving the existence of your Business (proof of address, Kbis extract, storefront photo, etc.)

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Different scenarios and what to do

1. You have access to the Google listing

✅ You can start the procedure immediately:

  1. Go to Settings > Platforms > Required Actions > Google

  2. Click on the concerned listing

  3. Click on Resolve the issue

  4. Sync your Google account or select one already connected

  5. Partoo automatically verifies that you have access to the listing

  6. A screen summarizes the documents to prepare before continuing

  7. You are redirected to the Google reinstatement form

  8. Fill out and submit the form directly on Google

Google will process your request and contact you by email. The processing time depends entirely on Google.

2. You do not have access to the Google listing

You can request access directly from Partoo:

  1. Go to Settings > Platforms > Required Actions > Google

  2. Click on the concerned listing

  3. Click on Resolve the issue

  4. Sync your Google account or select one already connected

  5. Partoo detects that you do not have access to the listing

  6. Send an access request to your administrator from Partoo

  7. Once access is granted, resume the flow and access the Google reinstatement form

  8. Fill out and submit the form directly on Google

📩 You will be notified by email when your access request is accepted or denied.

3. You are an administrator on Partoo

The procedure is simplified for administrators on Partoo:

  1. Go to Settings > Platforms > Required Actions > Google

  2. Click on the concerned listing

  3. Click on Resolve the issue

  4. Sync your Google account

  5. If you do not yet have access to the listing, Partoo automatically retrieves this access

  6. A screen summarizes the documents to prepare before continuing

  7. You are redirected to the Google reinstatement form

  8. Fill out and submit the form directly on Google

Important points to remember

  • The reinstatement form is external to Partoo. Once the form is submitted, the decision to reinstate the Google listing is entirely up to Google.

  • Partoo does not have access to the status of your request or the processing time.

  • Prepare your supporting documents before starting: Google may ask for them directly in the form

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