Google may detect your listing as a Duplicate when another listing with similar data already exists on Google Maps. There are two distinct situations: a true Duplicate (it is the same Business twice) and a false Duplicate (Google mistakenly linked two different businesses).
How to tell if it's a true or false Duplicate?
Partoo shows you both listings side by side: your listing and the one identified by Google as a potential Duplicate. You must answer the question: "Is this the same Business?"
If yes: it's a true Duplicate, follow Procedure A.
If no: it's a false Duplicate, follow Procedure B.
Procedure A: True Duplicate (same Business twice)
Google has detected two listings for the same Business. The goal is to merge the two listings so only one remains.
1. You have access to the duplicate listing
✅ You can start the merge immediately:
Go to Settings > Platforms > Actions required > Google
Click the relevant listing
Click Resolve the issue
Confirm that it is the same Business
Sync your Google account or select one already connected
Partoo verifies that you have access to the duplicate listing
Partoo automatically triggers the merge of the two listings
2. You do not have access to the duplicate listing
You must first claim ownership of the listing:
Go to Settings > Platforms > Actions required > Google
Click the relevant listing
Click Resolve the issue
Confirm that it is the same Business
Sync your Google account or select one already connected
Partoo detects that you do not have access to the duplicate listing
You are redirected to the Google ownership request form
Submit your request directly on Google
The current owner of the listing has 5 days to accept or reject your request. If they do not respond, Google will offer a recovery option by verification. This step happens entirely on Google, outside of Partoo.
Procedure B: False Duplicate (two different businesses)
Google mistakenly linked two distinct businesses. The goal is to contest this report with Google so your listing returns to normal status.
1. You have access to the listing reported as a duplicate
✅ You can contest immediately:
Go to Settings > Platforms > Actions required > Google
Click the relevant listing
Click Resolve the issue
Confirm that it is not the same Business
A message explains that Google made an error and how to correct it
Sync your Google account or select one already connected
Partoo verifies that you have access to the listing
You are redirected to the Google contact form
Fill out and submit the form directly on Google
2. You do not have access to the listing reported as a duplicate
You can request access directly from Partoo:
Go to Settings > Platforms > Actions required > Google
Click the relevant listing
Click Resolve the issue
Confirm that it is not the same Business
Sync your Google account or select one already connected
Partoo detects that you do not have access to the listing
Send an access request to your administrator from Partoo
Once access is granted, resume the flow and access the Google contact form
Fill out and submit the form directly on Google
📩 You will be notified by email when your access request is accepted or rejected.
3. You are an administrator (org admin) - false Duplicate
The process is simplified for Administrators in the Partoo interface:
Go to Settings > Platforms > Actions required > Google
Click the relevant listing
Click Resolve the issue
Confirm that it is not the same Business
Sync your Google account
If you do not yet have access to the listing, Partoo automatically retrieves that access
You are redirected to the Google contact form
Fill out and submit the form directly on Google
Key points to remember
Partoo helps you identify the type of Duplicate and start the procedure, but the final resolution depends entirely on Google.
For a true Duplicate without access to the listing: the ownership request can take up to 5 days.
For a false Duplicate: prepare all proofs showing your two businesses are distinct (address, name, activity).
Partoo does not have access to the status of your request or the processing time once the form is submitted.