Partoo allows you to reply to WhatsApp, Facebook, Instagram messages directly from your account. You can reply to it from the mobile application (see the dedicated article) or from your laptop.
How to reply to your messages on Partoo?
Once you are logged into your Partoo account:
1st STEP:
Click on the 'Messages' tab on the sidebar on the left, it will take you to your Partoo messages.
💡 When you have pending messages, a 'Reply' action is visible in 'To do today' on the 'Home' tab. It will redirect you to your Partoo 'Messages' tab.
2nd STEP:
The list of conversations will be displayed on the left, each of them associated to:
The platform it was sent from (WhatsApp, Facebook & Instagram)
The user's name
The businesses name
The time of the last message
3rd STEP (optional): assign a conversation to the team member most suitable to answer (article).
4th STEP:
Click on a conversation and type your response on the response field
You can send images, documents, and videos by clicking the paperclip 📎 icon in the text input area (see the list of supported file types at the end of the article)
You can use the reply templates by clicking on the button ⚡️ in the text input area, or by using the / key on your keyboard. A window will appear and you can select the template of your choice using the search bar.
Depending on your permissions, you can create your own response templates. To learn more, read this article.
5th STEP:
Click on Send
6th STEP:
Click on Close, at the top right, once the conversation is terminated.
Read this article to learn more about how to reply to messages.
Reply automatically : Set up conversation starters to start every conversation with answers to the most frequently asked questions (article).
If you want to activate the Messages feature on Partoo, feel free to contact us directly via the blue bubble at the right bottom of the page!
Details of supported file types by messaging channel
Channel | Files | Image, Video, Audio |
txt, xls, xlsx, doc, docx, pdf, ppt, pptx | pnp, jpeg, jpg, mp4, mp3, acc, ogg | |
Messenger | csv, xls, xlsx, docx, pdf, ppt, pptx | pnp, jpeg, jpg, mp4, mp3, wav, opus, aac, m4a, ogg |
❌ | pnp, jpeg, jpg, mp4, wav, aac |