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To access your reviews, go to the “Reviews” tab then to “Voice of the Customer”.
All available filters are located on the top banner of the reviews page. You can filter your reviews by:
Date: select a specific period to filter reviews by their submission date.
Click the “calendar” icon at the top left and select the desired start and end dates.
Status: there are 4 different statuses (Active, deleted, processed, or unprocessed)
Click the “Active” dropdown menu to choose one or more statuses as needed.
Active: all active reviews on your listing
Processed: reviews you have responded to
Unprocessed: reviews you have not responded to
Deleted: reviews removed by the author or by Google
Platforms: filter based on the platform where reviews were posted (Google, Facebook, or TripAdvisor).
Click the “Platforms” dropdown menu and select one or more platforms as needed.
Rating: there are 3 rating types; you can filter one or more types as needed.
Click the “Rating” dropdown menu and select your preferred rating category.
Positive = 4 and 5 stars
Neutral = 3 stars
Negative = 1 & 2 stars
Comment: filter based on the presence or absence of a comment.
Click the “Comments” dropdown menu and select your preferred option.
You can now respond to your customers' reviews!