This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
The Partoo Review Management solution allows centralized management of reviews from Google, Facebook, and TripAdvisor.
For more responsiveness, we recommend responding to your reviews directly from your smartphone using the Partoo mobile app (more info here).
How often are reviews retrieved?
Reviews posted on Google Business Profile are retrieved instantly, while those posted on Facebook and TripAdvisor are retrieved daily.
If a review is posted while you are on the Review Management page, a blue button will appear at the top of the review list with the message "X unseen reviews." Click it to display the new reviews.
How do I respond to my reviews?
Go to the "Reviews" section then "Review list".
💡 From the "Home" tab, if new reviews are untreated, a "Reply" action appears under "To do today" and redirects you to your review list.
2. You can filter your reviews by date, rating, type, platform, with or without comment, review status (edited/unedited) to display the reviews of your choice. In the search bar, you can also search your reviews by keyword or name of the person who posted the review.
To respond, several options:
Write your response manually
Click on "Response template" ⚡️ to use a response template (see this article to learn more about response templates).
Click on "AI Assistant" ✨ to generate response suggestions by artificial intelligence (see this article to learn more about the AI Assistant).
Automatically 🤖 by activating automatic responses to desired reviews, with or without comments and positive, neutral, and/or negative (see this article to learn more about automatic responses).
3. Click send, the button on the right.
🆕 Before responding, you can now translate a review or an AI-suggested response!
With one click, you can translate the review (and its response, if present) into your language. The icon darkens to indicate that the translation is active. A second click allows you to return to the original text.
This icon is also available on the AI suggestions bar. One click translates the suggested response into your language.
👉 Note: the translated version cannot be modified. If you want to adjust the response, you must first return to the original version.
🆕 New: manage responses to edited reviews
When a customer edits their review (rating, comment, or both), it appears with the label “Edited + date” in orange.
If the date of your response is before the review update, it will be highlighted in orange to quickly spot outdated responses.
✅ What you must do: Always respond again
Even if you think your first response is still relevant, you must publish a new one. Otherwise, the review will be considered "unanswered" in the statistics.
Moreover, if the customer updated their review, it means the content has changed and therefore deserves a new response.
Finally, responding again also ensures that your response will be clearly visible on the Google My Business profile.
📊 Impact on your statistics:
If you respond again, the new response time replaces the old one in your statistics.
If you do not respond to the updated version of the review, it will be counted as "unanswered" in the statistics.
How do I edit the response I gave to a review?
To edit the response given to a review:
Go to the review management interface
Locate the review with your response
You should be able to edit or delete your response by clicking on the 3 dots at the top right of the given response, then you can modify the response to the review.
How do I download my reviews?
To download comments, simply click the "Download all reviews" button at the top right of the page.
⚠️ If you have applied filters on locations and/or other criteria, they will also apply to the downloaded comments. You can also send an extract of your reviews by email from the Partoo interface!
Discover here why it is essential to monitor and respond to the reviews addressed to you.