This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
The Appels Manqués feature redirects missed calls from Business to an SMS conversation so you never miss any customer interaction. It is a voice server linked to your Business phone number that only activates if the call is not answered.
How does it work?
A customer calls you.
You miss this call.
The voice server offers the customer to receive an SMS to communicate with you.
The customer agrees, receives an SMS, and can reply to ask all their questions.
You receive all customer messages on Partoo alongside other messaging platforms (Facebook, WhatsApp, etc.) and can easily respond asynchronously.
How to set up the voice server?
Offered options
Appels Manqués allows you to plan several use cases. The main use case is the simple missed call ("Press 1 to receive an SMS and ask us all your questions.") but you can add automation for réponses aux questions fréquentes. For example: "Press 2 to receive our opening hours. Press 3 to receive a link to our menu."
Specify the options to offer as well as the desired announcement order.
Answering machine
For the voice server answering machine, you can choose between an automatic voice (text-to-speech) or an audio file recorded by you:
Automatic voice 🗣️: provide us with the welcome message to read (e.g., "Hello, all our teams are busy. Press 1 to receive an SMS and ask us all your questions.") as well as all step messages depending on the number of configured options (e.g., "Very well. You will now receive an SMS to start the conversation.").
Audio file 📀: provide us with the audio files (welcome message and step messages) to use. They must be in MP3 format.
Once the voice server is set up, activate call forwarding by following the steps described in this article.