This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
Before getting started: Some information
Partoo allows you to manage your WhatsApp Business account, not a personal WhatsApp account.
Once activated on Partoo, your WhatsApp messages will only be accessible via Partoo. You will no longer be able to view them on the WhatsApp app.
It is not possible to import an existing WhatsApp account into Partoo.
💡 It is possible to reuse the phone number linked to an existing WhatsApp account, but you must delete it first. To keep the history, export it as an Excel file before deleting the account.
Create a dedicated WhatsApp account
Follow the steps below to create a dedicated WhatsApp account.
Prerequisites
To manage your messages from Partoo, the following conditions must be met:
Have a Facebook page.
Own a Meta Business account and be an administrator.
Have your identity Verified on Meta Business Suite.
Have a phone number that is not already linked to a WhatsApp account and is accessible during setup.
WhatsApp setup
It is possible to use a landline or mobile phone number to create a WhatsApp Business account from Partoo and manage your conversations.
This phone number must not be associated with an existing WhatsApp account (Business or personal).
Click on "Create a new account";
Review the Prerequisites and click "Next";
Select the Organisation to associate with the WhatsApp account;
If you haven't created an Organisation yet, you can do so here by clicking on "create an Organisation". Enter the name of your Organisation and select the country;
Click on "Continue with Meta";
A window will open inviting you to link your Facebook account or log in to Facebook. Follow the steps without leaving Partoo;
Select the "Business Wallet" that contains the Facebook page to be linked to the WhatsApp account and click "Next";
Then select "Create a WhatsApp Business account" and click "Next";
Fill in the fields displayed with your business info then click "Next";
Enter the phone number you want to associate with the WhatsApp account and choose the verification method for the number - call or SMS then click next;
You will instantly receive a call or a message containing a verification code, enter it in the interface and validate.
Your WhatsApp account is now set up on Partoo 🙌
💡WhatsApp must be linked to an Organisation.
The Organisation represents the showcase of all the points of sale attached to it, not a specific local Business.
An organisation can group several Organisations.
Ex: Partoo is an Organisation / Partoo Grenoble is the local Business in Grenoble.
Once your account is set up, you can add your WhatsApp number to your Google listings by following these steps:
Go to WhatsApp settings, and select your WhatsApp account.
In the "On your Google listings" section, click "Show WhatsApp".
Select the Businesses on which you want to add your WhatsApp number.
Click "Validate".
Once validated, the selected listings will be automatically updated with your WhatsApp number added as an attribute.
⚠️ For now, your WhatsApp number will only appear on Google searches made from a mobile device.
Additional information:
Group conversations and calls are not supported.
WhatsApp automatic follow-up
If you do not respond to a consumer within 24 hours, the WhatsApp conversation automatically closes.
To prevent this, you can set up a follow-up message on Partoo, sent one hour before the 24-hour window ends, to keep the conversation active.
💡Messages are sent exclusively between 9 a.m. and 6 p.m. (according to your time zone).
If the 23rd hour falls between 6 p.m. and 9 a.m., the follow-up message will be sent at 6 p.m.
How to activate and customize the follow-up message?
Go to your Settings > Messages
Click on Platform > WhatsApp
Select your WhatsApp account.
Scroll down and activate the button: "Keep your conversations active".
This follow-up message will be sent repeatedly until the conversation is closed or the consumer stops selecting "Yes".
How do I delete my WhatsApp Business account from Partoo?
If you want to delete the WhatsApp account configured on your Partoo interface, please contact our Support team.
What to do if my WhatsApp account is limited?
The "limited" status on your WhatsApp Business account comes from a restriction imposed directly by Meta (WhatsApp).
This can be due to several reasons:
Sending unsolicited messages or reported as spam
Content not compliant with Meta's commercial policies
Excessive promotional messages without clear consent from recipients
Verification or authentication issues:
Missing or incorrect information in Meta Business Manager
Business not fully Verified (name, website, documents, etc.).
This is an issue on Meta's side. As a technical partner, Partoo cannot directly act on this type of restriction: here is the Facebook support link https://www.facebook.com/business/help/254088759757736?ml_link=true
Deactivate your WhatsApp account
To deactivate your WhatsApp account from Partoo:
Click on "Edit my profile". You will then be redirected to your Meta account.
Click on "Phone Numbers" then on the Trash icon. You will have the option to transfer your number to another WhatsApp Business account.
Confirm the operation and your WhatsApp account will be deactivated.
Meta may take a few minutes to process the phone number deletion. Make sure it is fully deleted before recreating your account from your Partoo interface.