This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
To know the different statuses of your Google Business Profile listings:
Log in to your Partoo application
Go to the “Settings” menu
Click on the “Platforms” submenu, then on “Connections”
You will then find the list of all your Business listings and their status (indicated by color).
Interpret your different statuses
Refer to the table below to understand its meaning and what we invite you to do to change this status:
Google Status | Meaning | What to do? |
Verified | Your Business listing has been verified by Google. It is visible on Google Maps and appears in Google searches. | Everything is fine; you have nothing to do. |
Required | Your Business listing has not yet been verified by Google. It is therefore not yet visible on Google. | Use one of the validation methods offered on Partoo to validate your Business's Google listing: If no validation method works on your side, you can contact our Support team as a last resort. |
Code requested | Google sent you a code (by mail, email, SMS, etc.) as part of the verification process you requested. Once this code is entered, your listing will be published on Google. | Enter the validation code that was sent to you by Google.
If you still have not received it after the expected time, contact Partoo support for help. |
Processing in progress | Some recent changes need to be reviewed by Google to be accepted or rejected. Your listing is still visible, but the changes are not yet published. | If this status persists for more than 48 to 72 hours, contact Partoo support so we can handle the problem. |
Duplicate Business | Your Business listing is not visible online because Google recognized it as a duplicate of another listing already present in your account or another account.
| Contact Partoo support so we can handle the problem. Prepare a photo of your Business storefront as well as a Kbis to send to Partoo support. For more details on the full resolution process, see our dedicated article: How to resolve a duplicate Google Business Profile listing. |
Status not retrieved | The status of your listing has not yet been retrieved, or we have not been able to retrieve it from Google. | Contact Partoo support so we can handle the problem. |
Suspended | Your Business listing has been suspended by Google. It is therefore no longer visible online. | Contact Partoo support so we can handle the problem. Prepare a photo of your Business storefront as well as a Kbis to send to Partoo support. |
Disabled | Your Business listing has been disabled by Google. It is therefore no longer visible online. | Contact Partoo support so we can handle the problem. Prepare a photo of your Business as well as a Kbis to send to Partoo support. |
Note that a listing can be grayed out in some cases. If this is the case, contact Partoo support so we can handle the problem.
Why can a listing be suspended?
A listing can be suspended by Google following:
A modification of a sensitive field (business name, address, primary category) that triggered a re-verification by Google
Bulk updates across multiple listings that activated Google’s automated moderation
A violation of Google’s guidelines detected on the listing (inconsistent information, prohibited content)
Contact Partoo support with a photo of your Business storefront and your Kbis — our team will guide you through the unsuspension process.