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Google does not directly display a public email address or phone number for Google Business Profile support. However, you can easily open a ticket by following the official procedure.
🛠️ Step-by-step procedure to contact support
To get help quickly, follow these steps from your computer:
Sign in to the Google account managing your Business profile.
Go to the Google Business Profile Help Center.
Select your Business from the dropdown list (if you manage several).
Describe your problem:
In the text field, briefly type the reason for your request (e.g., "Defamatory review", "Profile suspended", or "Validation code not received").
Click Next.
Choose the category: Google will offer you several subtopics. Select the one that best fits your situation, then click Next step.
Skip the help resources: Help articles will be suggested. Click directly on Next step at the bottom of the page.
Choose your contact method:
Depending on your problem and availability, Google will usually offer the Email option (and sometimes live chat).
Sometimes no contact option is offered; in this case, you often need to choose "other" when selecting the category.
Fill out the contact form:
Be as precise as possible.
Attach screenshots or supporting documents (Kbis extract, electricity bill in the company’s name, etc.) to speed up processing.
💡 Tips for getting a quick and effective response
Important: Google support handles thousands of requests daily. A complete file from the first message avoids unnecessary back-and-forth.
Once the contact form is sent, Google will send you an initial automatic response to which you must reply to indicate you still need help.
Prepare your evidence: If your Business has been suspended or you have a validation problem, prepare an official document proving the exact name and address of your company.
Keep your profile ID: It may be requested. You will find it in your profile settings (Business profile settings > Advanced settings > Business ID).
Note the ticket number: Upon sending the form, you will receive a confirmation email containing a tracking number (e.g.,
[8-0000000000000]). Keep it safe and always reply to this email if you need to add information.
💬 Alternatives: The Google Business Profile community
If support takes time to respond or your question is general, you can consult the Google Business Profile Community Forum.
Volunteer experts (Google Product Experts) answer daily and can often unlock or guide you on best practices.
Google Business Profile also provides a help center
Do you still have questions?
If you are one of our clients and want our team to handle it for you, contact our Support team directly via the chat available on your Partoo interface.