Google does not display a public email address or phone number for Google Business Profile support. However, you can easily open a ticket by following the official procedure.
🛠️ Step-by-step procedure to contact support
To get help quickly, follow these steps from your computer:
Sign in to the Google account that manages your Business profile.
Visit the Google Business Profile Help Center.
Select your Business from the dropdown list (if you manage several).
Describe your issue:
In the text field, briefly type the reason for your request (e.g., “Defamatory review”, “Profile suspended” or “Validation code not received”).
Click Next.
Choose the category: Google will suggest several subtopics. Select the one that best matches your situation, then click Next step.
Skip the help resources: Help articles will be suggested. Click Next step at the bottom of the page.
Choose your contact method:
Depending on your issue and availability, Google will usually offer the Email option (and sometimes live chat).
Sometimes no contact option is offered; in that case you often need to choose “other” when selecting the category.
Fill out the contact form:
Be as specific as possible.
Attach screenshot(s) or supporting documents (business registration extract, electricity bill in the company name, etc.) to speed up processing.
💡 Tips for getting a quick and effective response
Important: Google support handles thousands of requests daily. A complete file in the first message avoids unnecessary back-and-forth.
Once the contact form is submitted, Google will send an automatic initial response which you should reply to to indicate you still need help.
Prepare your evidence: If your Business has been suspended or you have a validation issue, prepare an official document proving your company’s exact name and address.
Keep your profile ID: You may be asked for it. Find it in your profile settings (Profile settings > Advanced settings > Business ID).
Note the ticket number: After submitting the form, you will receive a confirmation email containing a tracking number (e.g.,
[8-0000000000000]). Keep it safe and always reply to that email if you need to add information.
💬 Alternatives: The Google Business Profile community
If support takes time to reply or your question is general, you can consult the Google Business Profile Community Forum.
Volunteer experts (Google Product Experts) answer daily and can often unblock you or guide you on best practices.
Google Business Profile also provides a help center
Do you still have questions?
If you are one of our clients and want our team to handle this for you, contact our Support team directly via the chat available on your Partoo interface.