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The review statistics interface allows you to track and measure your Online Reputation in detail and take concrete steps to improve your customers' in-store experience.
To access it, go to the "Statistics" tab then click on "Reviews".
In this article, we detail the "statistics" > "reviews" tab of the Partoo platform, which allows you to track and measure numerical statistics related to your Google Reviews.
If you want a qualitative analysis, with summaries of your Google Reviews generated by AI, go to the "statistics" > "review analysis" tab.
To learn more, also check out the dedicated article.
General presentation
Here is the list of elements available on the review statistics page (each element is detailed later in the article):
Filters:
Filter by Business;
Filter by date;
Filter by tag;
Filter by type of review (with or without comment)
Filter by modification status (Modified Review or unmodified)
Performance indicators:
Your Online Reputation:
Average rating;
Number of reviews;
Rating distribution.
Your responses to reviews:
Response time;
Response methods
Your tags.
Tracking key indicators:
For tracking your performance, you have a dropdown menu on the left that includes the 3 key indicators: "Online Reputation", "Responses to reviews", "Tags"
Online Reputation tracking:
Average rating:
The graph visible on the page shows the evolution of the average rating over the selected period. You can also filter by date and/or by Business to get a personalized view.
At the bottom of the page, you have an "Internal ranking" represented by a "performance scale" on which Businesses are ranked by average rating:
Dark green: Businesses with an average rating above 4.3;
Light green: Businesses with an average rating between 3.8 and 4.3;
Orange: Businesses with an average rating between 3.0 and 3.8;
Red: Businesses with an average rating below 3.0;
Gray: Businesses without reviews.
You will also find a table showing the ranking of your Businesses (the best and worst) based on average rating, number of reviews, 5-star reviews and 1- and 2-star reviews. This table can be filtered by Business group to give you a detailed view of each group.
Number of reviews:
The graph visible on the page shows the evolution of the number of reviews over a given period. You can filter by date and/or by Business to get a personalized view.
You will find a table showing the ranking of your Businesses (the best and worst) based on average rating, number of reviews, 5-star reviews and 1- and 2-star reviews. You can also filter this table by Business group for a more targeted and relevant analysis.
Rating distribution:
The histogram visible on the page shows the distribution of ratings over a given period, with distinct colors for each star category. This graph illustrates the evolution of this distribution over time, giving you a clear view of review dynamics.
Dark green: 5 stars
Light green: 4 stars
Yellow: 3 stars
Pink: 2 stars
Red: 1 star
You can filter by date and by Business to get a personalized view.
You will also find a table showing the ranking of your Businesses (the best and worst) based on average rating, number of reviews, 5-star reviews and 1- and 2-star reviews. This table can be filtered by Business group to give you a detailed view of each group.
Tracking responses to reviews:
Response time: The histogram on this page illustrates the review processing time, with a color code for each category:
Green: responses given in under 2 days;
Yellow: responses given in more than 2 days;
Pink: unanswered reviews.
You will find a table showing the ranking of your Businesses and teams (the best and worst) based on response time. This table can be filtered by Business group, allowing you to get a detailed view for the Business tab only.
Response methods reflect the types of responses provided to customer reviews. You will find responses given:
Manually;
Templates;
Automatically;
AI suggestion.
You will find a table ranking your Businesses and teams (the best and worst) based on response methods to reviews. This table can be filtered by Business group, giving you a detailed view for the Business tab only.
Tracking tags:
You will find a quadrant chart illustrating the position of tags by classifying them into four categories: strengths, weaknesses, opportunities, and threats. This chart shows both tag assignment frequency and the average rating associated with them.
A tag is considered a strength if it is frequently assigned and receives a high average rating.
It is seen as a weakness if it is often assigned but with a low average rating.
A tag represents an opportunity if it is rarely used but obtains a high average rating.
Finally, it is classified as a threat if it is rarely assigned and has a low average rating.
On this page, you can consult the tag ranking based on the number of tagged reviews and their average rating.
This feature will help you identify trends highlighted by your customers and implement action plans to optimize your Online Reputation strategy.
You can filter data by tag by clicking on one of the tags in the ranking below the chart. This will display all data corresponding to that tag.
You can download your statistics by clicking the “Download” button located to the right of your charts and tables.
If you want a qualitative analysis of your tags, with summaries generated by AI, go to the "statistics" > "qualitative analysis" tab.
To learn more, also check out the dedicated article.
Mobile statistics
You can track your review-related statistics on the mobile app.
To do this:
Go to the “Statistics” page, represented by the 📊 symbol at the top right of the screen.
Click on the “Reputation” tab.
You will find the following statistics:
Your Online Reputation
Response to reviews
Review collection (Review Booster)
If, after viewing your statistics, you want to boost your Online Reputation, discover the Review Booster by clicking the button below!