This article was automatically translated by artificial intelligence. For accurate information, please consult the original English version.
Review Management users can use response templates predefined by Partoo or the main account administrator to reply more quickly to their customers. These templates can also be used to automatically respond to reviews without comments if the feature is enabled (article).
To use a Response template:
Go to the review management interface.
Click on "Response template".
Search for the most suitable Response template and click directly on the template you want to use.
You can select the response language (among the created templates) by clicking on the small globe 🌐
Adapt the template text if needed.
Click on "Post a response".
Automatic responses to reviews without comments
The Response templates you have created can be used to reply to your reviews without comments (rating only).
To do this, activate the feature from the review list: click on the "Settings" button, represented by the ⚙️ icon at the top right of your reviews.
Select "Auto Responses", then click on "Without Comment"
Select the entire organization, certain Businesses, or Business groups for which you want to enable automatic responses to reviews without comments.
Choose the targeted review type: you can choose to automatically respond to positive, neutral, and/or negative reviews without comments.
Select the Response templates to use: the Response template library includes new templates written by Partoo specifically for this use and all Response templates created by your company (even those created before the launch of automatic responses).
Confirm.
Automatic responses to reviews without comments will be sent automatically and randomly during the current or next opening slot, according to your point of sale opening hours stored in the database.
If no hours are provided, sending is done by default from Monday to Saturday, between 9 a.m. and 8 p.m.
The same response is never used twice in a row.
With Review Management +, you can configure multiple personalized automatic response settings. For example, you can customize an automatic response for a specific geographic area, and another for a specific type of Business. (dedicated article).
If you want to know best practices for responding to reviews, click the link below!