This article was automatically translated by artificial intelligence. For accurate information, please refer to the original English version.
Review Management allows you to manage the Google Reviews left by internet users on your Business(es). It is available on the Partoo desktop application as well as on the mobile app.
For each of the main features described below, and when possible, we have added a link to a help center article that details the feature!
If you have any questions about the features described below, we are available in the chat at the bottom right! 😇
1. Centralize all online reviews for all your points of sale
Access all reviews from Google Business Profile, Facebook, or TripAdvisor from a single interface (article)
Filter your reviews by Business, type, date, rating, platform, Keywords, processed reviews, unprocessed, tag, with or without comment! (article)
Keep on the Partoo platform the reviews deleted by internet users - for example, a negative review you responded to.
New: To help you have a complete view of customer feedback, Partoo now displays photos left by customers in their Google Reviews. However, we depend on Google for the quality and availability of images, so we cannot guarantee having all photos nor that they arrive at the same time as the reviews.
2. Respond to your reviews with ease
Respond to all your reviews without leaving the Partoo interface!
Edit responses after they have been posted if you wish: for example, if there are spelling mistakes or the response is inappropriate
Translate foreign language reviews with one click before responding
Activate automatic responses to reviews without comments (article)
Use response templates offered by Partoo in 18 languages and define your own templates, editable case by case, with dynamic placeholders like the internet user's name for example.
Choose to receive (or not) weekly/monthly reports of your received reviews and their average rating – configurable per user (article)
Activate email notifications as soon as you receive a negative review
Report a review to Google directly from the interface (only if you have an "Administrator" role on Partoo)
3. Analyze your reviews in a few clicks
Track the evolution of the number of reviews, average rating, and rating distribution for one or more Business(es).(article)
Track response time and response methods given to reviews.
Tag your reviews and analyze them to identify your strengths, areas for improvement, opportunities, and threats, to better guide your Online Reputation strategy (article)
Download your analyses to create reports for your teams or management
Download all your reviews in Excel format with many parameters or access them directly via API to reuse in other applications (Doc API)
4. Manage your reviews directly from your smartphone
Access all your reviews (Google, Facebook, and TripAdvisor) from the Partoo mobile app (article)
Respond to all your reviews wherever you are, directly from the mobile app (article)
Use the response templates offered by Partoo and those you have created
Use artificial intelligence to respond to your reviews
Activate notifications to receive an alert on your phone as soon as a new review is received (article)
5. Get daily support
Receive advice on all best practices for responding to reviews (article)
Contact our support in real time via chat and let us assist all your point of sale managers with their daily issues
Let us intervene for free in your internal training and national conferences, or connect to our training webinars
6. Collaborate with your teams at central, regional, and local levels
These are the main features and not an exhaustive list of everything you can do from our interface 🤓. So don’t hesitate to ask us if a feature you need is not listed below!
If you want to go further in managing your reviews and save time thanks to AI automation, discover Review Management +, the premium offer of Review Management.